RENEISHA MCCALL
PRATTVILLE,United States
Summary
Dynamic Sales Representative with a proven track record, recognized for exceptional customer service, and innovative team contributions. Skilled in training and development, I excel in relationship building and conflict resolution, driving sales growth while ensuring compliance with company standards. Proficient in point-of-sale systems and inventory management, a performance-driven associate with a stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. product demonstrator and problem-solver. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance my abilities while contributing to the company's growth. High-energy sales and customer relations professional, Skilled in leadership functions such as training and mentoring new associates.
Overview
13
13
years of professional experience
Work History
Sales Representative
Hilton Grand Vacations
Prattville, Alabama
05.2024 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
- Set up work stations daily, and put work materials back in the designated area at the end of the day.
- Greeting and engaging with customers through conversation to learn their interests and foster positive experiences.
- Help with interviewing potential new team members as well as help train new hires.
- Help with closing team members' sales.
- Use of office equipment Payment processing.
- Completed and maintained end-of-day paperwork.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills as well as familiar interest to gain sales.
- Keeping materials stocked and work area clean.
- Maintained detailed records of all sales activities within the team's Computer system.
- Provided training, coaching, and support for new and existing Sales Representatives.
- Created weekly sales goals and encouraged team members to exceed individual sales goals.
- Identified areas of improvement within the teams processes and procedures.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with company policies and regulations at all times.
- Collaborated with other departments such as Marketing or Customer Service on projects related to the sales process.
- Marketing
- Help with scheduling.
- Developed key customer relationships to increase sales.
- Demonstrated product features to align with customer needs.
- Produced sales documents, finalized deals and filed records.
- Listened to customer needs to identify and recommend best products and services.
Pharmacy Technician
Walmart Pharmacy
Montgomery, AL
03.2015 - 02.2024
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted the pharmacist with clearing a high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under the supervision of a pharmacist.
- Inspected medication storage locations to monitor drug expiration dates, and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
- Refilled medications, offered insight into over-the-counter products, and verified insurance benefits.
- Transmitted claims to insurance companies for payment, and reconciled issues.
- Leveraged the database to confirm the validity of prescriptions, patient data, and drug side effects.
- Liaised with the pharmacist to measure, prepare medication doses, package, and label prescriptions.
- Flagged potential side effects, and allergies to prescribed medications for patients.
- Checked medications for content, accuracy, and completeness of drug packaging and labeling.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Greeted customers and answered questions regarding personal medications, or over-the-counter pharmacy products.
- Monitored supply inventory, and promptly submitted replenishment orders to prevent shortages.
- Communicated effectively with doctors, and insurance agencies, to resolve prescription cost discrepancies.
- Prepacked bulk medicines, filled bottles with prescribed medications, and typed and affixed labels.
- Answered telephones to respond to questions or requests.
- Assisted customers by answering questions, locating items, or referring them to the pharmacist for medication information.
- Computed charges for medication or equipment dispensed to hospital patients, and entered data into the computer.
- Operated cash registers to accept payments from customers.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Mixed pharmaceutical preparations according to written prescriptions.
- Ordered, labeled, and counted stock of medications, and entered inventory data into the computer.
- Trained new technicians.
- Maintained drug compliance and inventory.
- Maintained work schedule and payroll.
- Maintained HIPAA compliance, as well as pharmacy laws and regulations.
- Proficient in word processing, data entry, and automated medical records.
- Proficient in office equipment, phone systems, fax, and email.
- Travel to sister pharmacies to help with the technician shortage.
Assistant Manager
Great American Loans
Montgomery, AL
06.2012 - 02.2015
- Maintained accurate records of sales transactions using point-of-sale systems.
- Use of office equipment.
- Worked individually, as well as in a team.
- Opening a business at the start of the day, as well as closing and making bank deposits.
- Training new hires and scheduling.
- Prepared daily reports to document loan activity and sales.
- Maintained records of all transactions in a computer database.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Verified the accuracy of title documents and loan information for completeness and correctness.
- Entered lien information into the system when applicable.
- Assisted customers with questions about the titling process and loan fees associated with it.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Payment processing, currency transfer.
- Maintained regular communications with clients to discuss and resolve issues.
- Processed and maintained clients' files, implementing security measures to protect data.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Performed periodic reviews of current loans to verify that terms are being met as agreed upon at origination date.
- Advised customers on available financing options based on their individual circumstances.
- Developed strategies for recovering delinquent accounts in accordance with bank regulations.
- Conducted regular audits on all outstanding loans to identify any potential areas of risk or fraud.
- Marketing for company to gain new clients
- Check cashing, bill pay, and currency wiring services.
- Resolved customer complaints promptly in an efficient manner.
- Responded promptly to customer inquiries regarding their loan accounts via phone, email, or in person.
- Verified that all required documentation is present before processing any new loan applications.
- Assessed customer needs and recommended appropriate loan products and services.
- Routine calls and collections.
Education
Bachelor of Science -
Alabama State University
Montgomery, AL05.2024
Associate of Science -
Virginia College
Montgomery, AL05.2014
Skills
- Open enrollment, patient registration, and benefit interpretation
- ACA standards knowledge
- IV and compound medication preparation
- PPE use
- People skills and conflict resolution
- BLS Certification
- Microsoft Office
- Pharmacy calculations
- Organizational skills
- Good work ethic and customer service
- Troubleshooting
- Training and development
- Reliable and trustworthy
- Verbal and written communication, and live chat
- inventory management
- Multitasking
- Data Management and Team Management
- Temperature log
- Decision-making
- Health systems
- Analytical
- Pharmacy operations
- Proper labeling procedures
- Ordering and stocking medications
- Point of sale systems proficiency and
- Drug inventory control
- Travel to sister stores
- Troubleshooting malfunctioning equipment
- Problem-solving skills
- Insurance billing and verification
- Quality assurance and control
- Mail order, long-term care, and specialty pharmacy
- Labeling prescriptions
- FDA and HIPAA compliance
- Workflow Optimization
- Assist in training
- Currency transactions
- Regulatory compliance
- Software Proficiency
- Excellent verbal and written communication skills
- Safe and vault operation
- Account coding specialist
- Debt and credit management
- Exceptional customer service
- Energetic
- Strong work ethic
- professionalism
- Prior authorization
- Benefits interpretation
- Advanced typing skills
- Claim denials and approvals
- CNA certification
- Vital signs
- Titles, loans, and banking
- Currency wiring and bill-pay service
- Sales
- Payroll scheduling
- Team building
- Inventory management
Timeline
Sales Representative
Hilton Grand Vacations
05.2024 - Current
Pharmacy Technician
Walmart Pharmacy
03.2015 - 02.2024
Assistant Manager
Great American Loans
06.2012 - 02.2015
Bachelor of Science -
Alabama State University
Associate of Science -
Virginia College
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