Reneka Boyd
Detroit,United States
Summary
Dedicated Clerical Specialist with excellent experience in office management. Maintains professional appearance, demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication, organization skills, recordkeeping and schedule coordination skills. I am dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
12
12
years of professional experience
Work History
Clerical Specialist II
Wayne County Clerks ( Lincoln Hall Of Justice)
11.2023 - Current
- Improved office efficiency by streamlining filing systems and organizing documents.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Strengthened interdepartmental collaboration by acting as a liaison between various teams within the organization.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Enhanced communication between departments by scheduling regular meetings and maintaining accurate contact information.
- Streamlined processes for document scanning, archiving, and retrieval to increase overall productivity in the workplace.
- Assisted in training new hires on company procedures and software tools, ensuring seamless integration into the team.
Supervisor of Operations
Ascension Providence Park Hospital
12.2022 - 11.2023
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Onboarded new employees with training and new hire documentation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled scheduling needs to successfully create long-term schedules for 3 daily shifts and 400 employees.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored food preparation, production and plating for quality control.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
Flight Coordinator
DO&CO (DELTA)
09.2021 - 01.2023
- Planned, directed, and managed coordination of flight missions for flight crews.
- Accompanied aircraft as member of flight crew in order to monitor and handle cargo in flight.
- Managed crew of fully qualified, properly rested professionals.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Conducted departure and arrival briefings.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Anticipated aircraft equipment needs for air evacuation and cargo flights.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
Production Operator (Supervisor)
FCA
05.2018 - 05.2022
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Actively participated in team projects and met critical deadlines.
- Adjusted machines to increase productivity for runs.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Managed inventory control and entered results into data system.
- Participated in training sessions to enhance skills and knowledge.
- Set up and adjusted machines for day-to-day operations.
- Took on additional shifts during peak work periods to keep projects on schedule.
Level 2 Technician (Team Lead) (DPS)
LYNXDX
10.2020 - 09.2021
- Performed nasal swab and rapid antibody testing via blood droplet collection.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Oversaw in-person and curbside patient registration and processing.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Collected and treated patient samples to test for COVID-19 infection.
- Disinfected tools, equipment and surfaces between patients.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Led projects and analyzed data to identify opportunities for improvement.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
Reception Technician (Team Lead)
CSL Plasma
06.2012 - 01.2014
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to independently handle over 200 calls each day.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Confirmed appointments, communicated with clients and updated client records.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
Academy of Michigan
Oak Park, MI05.2006
Skills
- Customer Service Support
- Microsoft Windows and Office
- Help Desk Support
- Document Management
- Data Entry
- Mail handling
- Business Administration
- Clerical Support
- Labor Relations
- Attention to Detail
- Multitasking and Prioritization
- Issue and Resolution Tracking
- Highly Professional
- Collaborative Team Player
- Verbal and Written Communication
- Workflow Planning
- Mergers and Acquisitions Knowledge
- Contract Development
- Policy and Procedure Implementation
- High-Pressure Environments
- Documentation And Reporting
- Resourceful
- Relationship Building
- Mail distribution
Timeline
Clerical Specialist II
Wayne County Clerks ( Lincoln Hall Of Justice)
11.2023 - Current
Supervisor of Operations
Ascension Providence Park Hospital
12.2022 - 11.2023
Flight Coordinator
DO&CO (DELTA)
09.2021 - 01.2023
Level 2 Technician (Team Lead) (DPS)
LYNXDX
10.2020 - 09.2021
Production Operator (Supervisor)
FCA
05.2018 - 05.2022
Reception Technician (Team Lead)
CSL Plasma
06.2012 - 01.2014
High School Diploma -
Academy of Michigan
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