Renel Marcelin
Dorchester,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
23
23
years of professional experience
Work History
Paint Technician
Lowes Home Improvment
10.2016 - 05.2020
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Provided supervisor with daily status report on all job tasks and workers' duties.
- Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
- Custom mixed colors to match customers' desired color.
- Primed, painted, varnished and lacquered walls and surfaces.
Cable Installation Technician
Cablevision
10.2010 - 03.2015
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Repaired and updated equipment to conform to company-wide standards.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
- Installed and configured new devices and system components.
Bus Driver
MTA Bus Company, Nyct Bus
11.2006 - 05.2007
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Security Officer
Wackenhut Security
06.2001 - 03.2004
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Customer Service Representative
Quest Communications
01.1999 - 03.2000
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Cashier Team Lead
Pathmark
02.1997 - 06.1999
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Received and processed customer payments.
- Trained team members on cash register operation and cash handling.
- Increased customer loyalty and retention.
Education
GED -
Westchester Community College
Valhalla, NY06.2000
Skills
- Materials Packing
- Power Washer
- Scheduled Maintenance
- Daily Logs
- Complex Problem-Solving
- Customer Satisfaction
- Service Calls
- Customer Experience
- Daily Status Reports
Languages
English
French
Timeline
Paint Technician
Lowes Home Improvment
10.2016 - 05.2020
Cable Installation Technician
Cablevision
10.2010 - 03.2015
Bus Driver
MTA Bus Company, Nyct Bus
11.2006 - 05.2007
Security Officer
Wackenhut Security
06.2001 - 03.2004
Customer Service Representative
Quest Communications
01.1999 - 03.2000
Cashier Team Lead
Pathmark
02.1997 - 06.1999
GED -
Westchester Community College
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