Re'Nell Murphy
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
16
16
years of professional experience
Work History
Customer Experience Manager of Operations
Victoria's Secret
03.2016 - Current
- Lead the sales floor; creating energy to meet sales goals and providing excellent customer service while keeping bra culture alive
- Execute and oversee Brand Guides, maintain visual standards and ensure replenishment is completed throughout the day
- Assist in Hiring process; Recruiting, Reviewing applications, Pre Screening , Scheduling interviews with SLT and Onboarding
- Supports the Store Manager with entering, editing and publishing schedule as needed
- Write and deliver Associate observations and Monthly Performance Reports to help develop staff
- Brand Leader for Loyalty; creating contests to drive store loyalty results and remain 1 of the Top Performers in district
- Successfully completed A.I.M training
- Promoted from a Bra Specialist while In program
- Continues to seek additional responsibilities to grow within company.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
First Assistant
Annie Sez
05.2013 - 01.2016
- Model Store Manager responsibilities to create a team environment
- Create weekly schedule to meet the needs of business while controlling payroll
- Effectively manage sales floor, ensuring staff is properly zoned and providing excellent customer service
- Talent Manager: Interview, Hire and Train staff to company standard
- Execute Visuals and build displays that appeal to the guest and drive multiple unit sales
- Ensure operations are completed in a timely manner per company standard
- Control Loss Prevention by using best practice techniques
- Analyze reports and create plans to maximize sales
- Effectively run business in absence of the Store Manager, producing positive results
- Adapted to the many concept changes the company went through including new ownership
- Successfully completed training to be promoted from Assistant Manager.
Store Manager
Easy Spirit
03.2008 - 05.2013
- Assess and service guest needs
- Provide world-class service while building rapport
- Coach and counsel associates to achieve and exceed company goals
- Write and administer performance reviews
- Creating a plan based on company policies
- Per company standard completed Monthly schedule while controlling selling expense
- Recruit, Hire, Train and Develop staff
- Consistently audited sales transactions, daily deposits and cash overages/ shortages
- Merchandise store to appeal to guest
- Analyze LY numbers and reports
- Create a written plan of action to achieve goals on a monthly basis
- Communicate with allocator on a weekly basis to get the right merchandise in the store based off the market
- Continuously sought after additional responsibility
- Successfully completed training to be promoted within the company, starting as a Part-Time Sales Associate.
Education
Associate's in Liberal Arts -
Oakland Community College
Skills
- Data Analytics
- Customer Empathy
- Training and Onboarding
- Customer Relationship Management (CRM)
- Staff Management
- Team Recruiting and Hiring
- Brand Promotion
- Asset Protection
- Loyalty
Honorsandawards
- Salutatorian
- Deans List
- Guest Service Awards
- Associate of the Quarter
- World Class Stats Recognition
- Store achieved #1 ADS in District
- Achieved 3 consecutive A's on Loss Prevention Audits
- Loyalty recognition
Timeline
Customer Experience Manager of Operations
Victoria's Secret
03.2016 - Current
First Assistant
Annie Sez
05.2013 - 01.2016
Store Manager
Easy Spirit
03.2008 - 05.2013
Associate's in Liberal Arts -
Oakland Community College
Similar Profiles
Kayla ScanlonKayla Scanlon
Selling Associate at Victoria's Secret & Victoria's Secret PinkSelling Associate at Victoria's Secret & Victoria's Secret Pink
Michelle BecerraMichelle Becerra
Manager at Victoria's Secret & Victoria's Secret PinkManager at Victoria's Secret & Victoria's Secret Pink
Andrea GardnerAndrea Gardner
customer experience lead at Victoria's Secret & PINK by Victoria's Secretcustomer experience lead at Victoria's Secret & PINK by Victoria's Secret
Makayla MunozMakayla Munoz
Sales Associate at Victoria's Secret & PINKSales Associate at Victoria's Secret & PINK
Sean JanSean Jan
Customer Experience Manager, Airside Operations at Air CanadaCustomer Experience Manager, Airside Operations at Air Canada