Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Renell Wilson

Chicago,IL

Summary

Results-oriented technology professional with a strong background in software development, system administration, and customer support. Skilled in analyzing user needs, implementing software solutions, and resolving technical issues. Adept at collaborating with cross-functional teams to drive efficiency and enhance user experience. Currently pursuing professional development in cloud computing and DevOps.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Application Development Senior Analyst

Accenture
Chicago, IL
01.2023 - 05.2023
  • Utilized ServiceNow and Dynatrace to analyze problems, preparing charts, tables, and diagrams for effective problem analysis.
  • Conducted comprehensive analysis of user needs and software requirements, ensuring design feasibility.
  • Collaborated with support team to assist client stakeholders in resolving emergent technical issues and developing effective solutions.
  • Developed and implemented software solutions, resulting in a 35% increase in application efficiency and improved user experience.
  • Implemented thorough code reviews and enforced best practices, leading to a 45% decrease in post-deployment defects and enhanced code quality.
  • Streamlined application development processes, achieving a 35% reduction in development time and consistently delivering projects within strict deadlines.

AWS Cloud Practitioner (Bootcamp Participant)

Generation USA
Washington, DC
09.2022 - 02.2023
  • Participated in an 18-week intensive Junior Cloud program, investing over 300 hours in learning essential skills for deploying, configuring, and managing cloud infrastructure.
  • Acquired practical knowledge in utilizing different tools and writing basic shell scripts to support cloud-based environments.
  • Developed a foundational understanding of Linux, Python, AWS, and DevOps, gaining proficiency in utilizing these technologies to optimize IT operations in the cloud.
  • Demonstrated a strong commitment to continuous learning and keeping up with industry trends and best practices in cloud computing.

Full Stack Developer (Bootcamp Participant)

Generation USA
WASHINGTON , DC
04.2022 - 08.2022
  • Completed a rigorous 16-week, 450+ hour Junior Full Stack Software program focused on hands-on practical application.
  • Successfully managed both back-end and front-end aspects of the development process, ensuring efficient and cohesive software solutions.
  • Collaborated with fellow developers, providing assistance with coding, troubleshooting, and debugging to enhance team productivity.
  • Evaluated alternative approaches to software development and presented recommendations to teams and unit leadership, contributing to effective decision-making processes.
  • Interpreted project briefs to create high-quality coding that adhered to specifications and project requirements.
  • Performed code debugging and implemented fixes based on a prioritization system, resolving issues and improving software functionality.

Customer Success Specialist

Waste Managment
Lombard, IL
01.2020 - 06.2021
  • Maintained a professional and friendly demeanor while interacting with customers, resulting in receiving 120+ positive reviews and fostering strong customer relationships.
  • Demonstrated in-depth knowledge of protocols and promptly addressed customer inquiries, effectively resolving issues and reducing wait times by 7+ minutes.
  • Stayed up-to-date with current promotions, exchange guidelines, payment policies, and security practices, providing accurate and timely information to customers.
  • Assisted customers with payment processing, establishing payment plans, and bringing accounts current, ensuring a smooth payment experience.
  • Successfully set up and activated over 30 new customer accounts per shift, ensuring a seamless onboarding process.

Senior Quality Control Analyst

Van Ru Credit Corporation
Chicago, IL
09.2004 - 07.2019
  • Improved customer service wait times by 37%, mitigating complaints and ensuring a positive customer experience.
  • Demonstrated excellent communication skills in resolving product and consumer complaints, effectively addressing customer concerns and providing satisfactory resolutions.
  • Maintained up-to-date knowledge of current promotions, exchange guidelines, payment policies, and security practices, ensuring accurate and informed customer interactions.
  • Utilized probing questions to determine service needs and accurately inputted information into CRM systems, ensuring data integrity and effective customer management.
  • Provided frontline customer support and assistance with product and service transactions, effectively handling over 55 incoming calls and emails.

Skills

  • Infrastructure as Code (IaC): Terraform, AWS CloudFormation, Azure Resource Manager
  • Containerization and Orchestration: Docker, Kubernetes
  • Programming Languages: Python, Java, JavaScript, C#, Ruby
  • Web Development: HTML, CSS, JavaScript, React, Angular, Nodejs
  • Serverless Computing: AWS Lambda, Azure Functions
  • Database Management: SQL, NoSQL, MySQL, PostgreSQL, MongoDB
  • DevOps Tools: Jenkins, Git, Bitbucket, Jira, Confluence
  • Version Control Systems: Git
  • CI/CD (Continuous Integration/Continuous Deployment) Pipelines
  • Monitoring and Logging: CloudWatch, ELK Stack (Elasticsearch, Logstash, Kibana)
  • Agile Development Methodologies: Scrum, Kanban
  • Test Automation: Selenium, JUnit, PyTest
  • API Development and Integration: RESTful APIs, GraphQL
  • Agile Project Management: Scrum, Kanban
  • Problem Solving and Troubleshooting Skills
  • Strong Communication and Collaboration Skills

Certification

  • Certified JavaScript Developer, W3 Schools - obtained 07/2022
  • AWS Certified Cloud Practitioner - In progress 3/2024

Timeline

Application Development Senior Analyst

Accenture
01.2023 - 05.2023

AWS Cloud Practitioner (Bootcamp Participant)

Generation USA
09.2022 - 02.2023

Full Stack Developer (Bootcamp Participant)

Generation USA
04.2022 - 08.2022

Customer Success Specialist

Waste Managment
01.2020 - 06.2021

Senior Quality Control Analyst

Van Ru Credit Corporation
09.2004 - 07.2019

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Renell Wilson