Renese Jones
Philadelphia, Pennsylvania, United States,PA
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
24
24
years of professional experience
Work History
Operations Supervisor
QTC Leidos Health Services
Philadelphia , PA
01.2017 - 06.2024
- Held routine meetings with staff to address any issues or concerns they might have.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Trained new employees on proper job functions and company policies and procedures.
- Identified areas of improvement and developed strategies to increase efficiency.
- Directed employees on how to use equipment properly and safely.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Prepared reports on operational performance metrics and presented them to management team.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Maintained accurate records of employee attendance and performance reviews.
- Provided support to other departments as needed to meet organizational goals.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
DIRECT SUPPORT STAFF
US Department of Defense - Navy
Sicily Island, Italy
02.2024 - 05.2024
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Analyzed key performance indicators to identify effective strategies.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
Business Manager
Monarch Printing
Philadelphia , Pa
01.2000 - 11.2020
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
- Designed strategies for improving the quality of services provided by the organization.
- Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Recommended process improvements that would reduce costs while increasing productivity.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Developed marketing plans for new products or services offered by the company.
- Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
- Provided training sessions for employees on new software systems used in business operations.
- Streamlined operational processes and systems to enhance efficiency and reduce costs.
Quality Assurance Supervisor
Humana
Blue Bell, Pa
06.2013 - 12.2016
- Performed root cause analysis investigations into non-conforming products or processes.
- Identified process improvements which could reduce costs or improve customer satisfaction.
- Ensured that corrective actions were taken when necessary.
- Supervised a team of Telesales Insurance Agents.
- Developed and maintained relationships with insurance providers to secure competitive pricing.
- Ensured that all documents related to insurance are properly filed according to company guidelines.
- Resolved customer complaints regarding insurance coverage and billing issues.
- Monitored customer service quality standards to ensure customer satisfaction.
- Conducted performance reviews for staff members to identify areas of improvement.
- Reviewed and approved insurance policies for accuracy, completeness, and compliance with regulations.
Shelter Advocate
A Woman's Place
Doylestown, Pa
06.2006 - 12.2012
- Provided crisis intervention and advocacy services to survivors of domestic violence, sexual assault, and stalking.
- Advised clients on housing options, such as shelters or transitional housing programs for those fleeing an abusive situation.
- Attended court proceedings alongside clients who are seeking restraining orders against their abusers.
- Worked closely with shelter staff to ensure a safe environment was maintained at all times.
- Facilitated support groups for clients dealing with trauma and abuse.
- Liaised between survivor networks, legal aid offices, health care providers, police departments, social services agencies, and other stakeholders involved in providing services to survivors of gender-based violence.
- Participated in trainings related to advocacy work with survivors of abuse.
- Conducted safety planning sessions with survivors to assess risks associated with leaving an abusive partner.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Guided clients through transition to independent living within community.
Realtor
Century 21
Elkins Park , PA
11.2006 - 10.2012
- Analyzed financial data such as income statements and tax returns to determine affordability levels for potential buyers.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Generated leads through networking activities, cold calling prospects, referrals.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Organized open houses and other events to promote properties for sale.
- Scheduled home viewings with potential buyers.
- Generated list of properties to meet specific client needs.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Attended industry events such as conferences or seminars related to real estate topics.
Director of Operations
Compu Kids
Philadelphia, Pa
09.2003 - 10.2006
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Created policies and procedures for improved workflow processes.
- Identified areas where process improvements could be made resulting in increased productivity.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Maintained budgeting documents for accurate tracking of expenses.
- Prepared detailed reports outlining operational results on a regular basis.
- Managed day-to-day operations of a large staff in multiple departments.
- Ensured compliance with applicable laws, regulations, industry standards.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
Education
Master of Science - Management of Information Systems
University of Arizona
Chandler12-2024
Bachelor of Science - Business Information Systems
University of Arizona
Chandler, AZ05-2023
Associate of Arts - Business Administration And Management
Bucks County Community College
Newtown, PA06-2008
Skills
- Quality Assurance
- Performance monitoring
- Staff Supervision
- Project Management
- Budget Administration
- Operations Management
- Task Delegation
- Team Training
- Human Resources
- Workflow Planning
- Analytical Skills
- Capital Spending
- Strategic Planning
- Performance Analysis
- Problem-Solving
- Hiring and Onboarding
- Desktops, Laptops, and Mobile Devices
- Budgeting and cost control
- End-user support
- Software Updates
- Root Cause Analysis
- Virtualization Technologies
- Project Coordination
- IT service management
- Document Review
- Problem-solving skills
- IT Asset Management
- Systems Analysis
- Performance Testing
- Issue Troubleshooting
- Remote Support
- Hardware and Peripherals
- Application installations
- MS Office proficiency
Accomplishments
* National Honor Society 2023
Timeline
DIRECT SUPPORT STAFF
US Department of Defense - Navy
02.2024 - 05.2024
Operations Supervisor
QTC Leidos Health Services
01.2017 - 06.2024
Quality Assurance Supervisor
Humana
06.2013 - 12.2016
Realtor
Century 21
11.2006 - 10.2012
Shelter Advocate
A Woman's Place
06.2006 - 12.2012
Director of Operations
Compu Kids
09.2003 - 10.2006
Business Manager
Monarch Printing
01.2000 - 11.2020
Master of Science - Management of Information Systems
University of Arizona
Bachelor of Science - Business Information Systems
University of Arizona
Associate of Arts - Business Administration And Management
Bucks County Community College
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