Renesha Dunnegan
Riviera Beach
Summary
Patient Access Specialist with extensive experience in patient registration, insurance verification, and appointment scheduling. Demonstrated ability to enhance healthcare operations through effective communication and problem-solving skills. Proven track record of improving patient satisfaction and streamlining access to care. Strong multitasking and prioritization abilities contribute to team success in fast paced environments. Exceptional knowledge of all procedures at medical facilities allows for multitasking and prioritizing work. A fast learner, flexible, hard worker, ready to learn and contribute to team success.
Overview
16
16
years of professional experience
Work History
Patient Access Specialist II
Nyu Langone
02.2020 - Current
- Assisted patients with registration and appointment scheduling to ensure efficient access to healthcare services.
- Collected and verified patient information for accuracy in electronic health records systems.
- Provided support in answering patient inquiries, resolving issues, and directing them to appropriate resources.
- Collaborated with healthcare providers to streamline patient check-in processes and enhance service delivery.
- Maintained confidentiality of patient records while adhering to HIPAA regulations during all interactions.
FRONT END CASHIER
PUBLIX
01.2009 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy and accountability in daily operations.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to optimize workflow during peak business hours.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
RPATIENT SERVICE REPRESENTATIVE
RAYUS RADIOLOGY
09.2018 - 02.2024
- Managed patient scheduling and registration processes to ensure efficient workflow.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Resolved patient inquiries and concerns with a focus on customer satisfaction.
- Coordinated insurance verification and authorization processes for imaging services.
- Managed incoming calls and inquiries, providing timely information to patients and healthcare providers.
- Facilitated patient check-in and appointment scheduling to enhance operational efficiency.
Education
INLET GROVE COMMUNITY HIGH SCHOOL
Riviera Beach, FLSkills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Customer service
- Insurance verification
- Patient intake
- Payment collection
- Patient registration
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Timeline
Patient Access Specialist II
Nyu Langone
02.2020 - Current
RPATIENT SERVICE REPRESENTATIVE
RAYUS RADIOLOGY
09.2018 - 02.2024
FRONT END CASHIER
PUBLIX
01.2009 - Current
INLET GROVE COMMUNITY HIGH SCHOOL
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