Summary
Overview
Work History
Education
Skills
ACTIVITIES
Certification
Timeline
Generic

Renesha Ellis

Auburndale,Fl

Summary

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Publix Inc.
10.2023 - Current


  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
  • Worked with supervisory team to meet customer needs.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all customers.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Assist with opening and closing procedures, including paperwork and register balancing.
  • Supported front-end operations by supervising cashiers, monitoring register flow, and ensuring adequate coverage.
  • Trained and coached new front-end associates on procedures, policies, and customer service standards.

Customer Representative

GC Services
03.2021 - 11.2022
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach.
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking.
  • Maximized satisfaction by anticipating needs and consistently offering expert support.
  • Documented, researched, and resolved customer service issues.
  • Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
  • Trained new Customer Service Representatives in company policies, procedures, and best practices.
  • Processed customer exchanges, refunds and bill adjustments to correct product or service problems.

Education

Associate of Science - Nursing

Rasmussen University
Tampa, FL
10-2026

GED -

Combermere
Barbados
03-2019

Skills

  • Customer Assistance
  • Cash management
  • Drawer balancing
  • Customer Service
  • Payment Collection
  • Data confidentiality
  • BSL trained
  • Time management
  • Front desk management
  • Front office support
  • File management
  • Employee training

ACTIVITIES

I was interned in a memory care facility as part of a nursing program, there I was able to perfect my skills in patient feeding, baths, and total care. Gained experience in bedside care and built rapport with patients and co-workers.

Certification

  • Basic Life Support, American Heart Association - 02/20/2024

Timeline

Front Desk Agent

Publix Inc.
10.2023 - Current

Customer Representative

GC Services
03.2021 - 11.2022

Associate of Science - Nursing

Rasmussen University

GED -

Combermere

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