Renesha Jones
Summary
Detail-oriented team player with strong analytical, organizational, and problem-solving skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative with internal and external departments to streamline operations and ensure high levels of client satisfaction. Organized and capable of meeting deadlines and prioritizing assignments to best support organizational goals and objectives.
Overview
14
14
years of professional experience
Work History
Financial Analyst
Triangle MLS
Cary, NC
02.2023 - Current
- Code invoices for payment
- Maintain accounts receivable data in CRM.
- Assist Director of Customer Experience and Service with communication to employees in regard to upcoming events and/or event changes.
- Review and audit profit/loss general ledger accounts.
- Provide refunds/credits to payment accounts.
Membership Specialist
Triangle MLS
Cary, NC
09.2021 - 02.2023
- Maintained accurate records of all memberships, ensuring timely renewals and updates as needed.
- Processed membership record changes with state and national organizations.
- Registered new members/subscribers for orientation and added them to the online training system.
- Scanned and uploaded members/subscribers documents for online portal accounts.
Route Coordinator
Dillion Supply
Raleigh, NC
10.2019 - 09.2021
- Processed transportation invoices for timely payment which included coding, tracking, and receipting.
- Audited invoices weekly, monthly, and quarterly to ensure accounts were up-to-date while identifying accounts that were past due.
- Communicated and coordinated with carriers and vendors related to shipping.
- Scheduled daily UPS freight pick-ups and drop offs to ensure deadlines were met.
Customer Service Team Lead
McLane Food Service
Rocky Mount, NC
01.2016 - 10.2019
- Processed paperwork and labels for warehouse selectors.
- Invoiced customer orders and keyed credits for customers.
- Presented and discussed available products, services, and options while creating and maintaining positive relationships all while consistently exceeding quality and productivity goals.
- Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies.
- Significantly reduced call times while increasing positive customer service reviews.
- Utilized a variety of electronic systems including AS400, Amphire, and Microsoft Outlook to work accurately and efficiently.
Production Worker
Smithfield Foods
Wilson, NC
02.2012 - 02.2014
- Inspected, wrapped, and packed all bacon products, minimizing risk of damage while in transit.
- Labeled and organized products to be shipped to final destinations.
Customer Service Representative
West
Rocky Mount, NC
11.2009 - 02.2012
- Processed orders and refilled requests in the AS400 system from AARP members for medications.
- Faxed prescriptions to pharmacies from providers for patients.
- Contacted pharmacist with any questions or concerns patients had about prescriptions or medications.
- Processed new enrollments.
Education
Associate of Applied Science - Business Administration
Pitt Community College
Winterville, NC07.2024
Skills
- Certified Payroll and Benefits Specialist
- Certified in Human Resource Management
- Certified in Accounting and Finance: Basic Accounting
- Certified in Council of Multiple Listing Services - CMLX1
Timeline
Financial Analyst
Triangle MLS
02.2023 - Current
Membership Specialist
Triangle MLS
09.2021 - 02.2023
Route Coordinator
Dillion Supply
10.2019 - 09.2021
Customer Service Team Lead
McLane Food Service
01.2016 - 10.2019
Production Worker
Smithfield Foods
02.2012 - 02.2014
Customer Service Representative
West
11.2009 - 02.2012
Associate of Applied Science - Business Administration
Pitt Community College
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