Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Renesha Shannon

Renesha Shannon

Pine Bluff,AR

Summary

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. I plan to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. I work well with others to achieve the best and most efficient results.

I want to prove the best possible experience with the skills that will ensure a safe and productive work environment. I’m a reliable and detail-oriented and skilled at thinking on my feet.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Seat Transportation
04.2023 - 07.2023
  • My duties included creating high quality relationships with Callers and provide the best dispatch and routes to ensure a safe journey for drivers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Tracked customer service cases and updated service software with customer information.
  • Answered constant flow of customer calls with minimal wait times.

Paraprofessional Educator

Jenkins Industries
06.2022 - 04.2023
  • My duties included working closely with teachers to provide support by working with students individually and in groups, assisting with lesson plans and materials, grading, homework and writing progress reports.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Prepared reports and maintained administrative records.

Machine Operator/ Trainer

Stant USA
08.2016 - 02.2022
  • My duties were to pre-assemble automotive thermostats for assembly completion
  • This also consisted of my testing parts periodically to ensure that spec requirements were being met.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Kept detailed production records and identified hold-ups.
  • Compiled reports analyzing performance data and presented findings and results.

Sales Associate

Lowes Home Improvment
03.2014 - 08.2016
  • My duties included employees training, maintaining a safe and productive shift and assisting with customer inquiries'.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Shift Manager

Taco Bell Restaurant
03.2006 - 07.2011
  • My duties included employee training and maintained a safe and clen establishment for customers
  • I also counted the register drawers at the end of shift and made night deposit drops to the local bank.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Education

Surgical Technologist -

Southeast Arkansas College
Pine Bluff, AR

Diploma -

Cornerstone Christian Correspondence
Townsend, GA
10.2021

Skills

  • Production
  • Data entry
  • Customer service
  • Data Entry
  • Call Management
  • Scheduling
  • Appointment Scheduling
  • Data Collection
  • Computer Proficiency
  • Customer Service
  • Call Center Operations
  • Medical Terminology Knowledge
  • Proofreading
  • Microsoft Outlook
  • Microsoft Excel
  • Office Equipment Proficiency
  • Microsoft PowerPoint
  • Filing
  • Product Promotion

Timeline

Customer Service Representative

Seat Transportation
04.2023 - 07.2023

Paraprofessional Educator

Jenkins Industries
06.2022 - 04.2023

Machine Operator/ Trainer

Stant USA
08.2016 - 02.2022

Sales Associate

Lowes Home Improvment
03.2014 - 08.2016

Shift Manager

Taco Bell Restaurant
03.2006 - 07.2011

Surgical Technologist -

Southeast Arkansas College

Diploma -

Cornerstone Christian Correspondence
Renesha Shannon