RENESHA SMOOT
Detroit,MI
Summary
Results-driven Commercial Service Representative with over nine years of experience in customer service and program coordination. Proven ability to excel in high-pressure environments while providing exceptional care to clients with critical medical needs. Recognized for strong interpersonal skills and proactive problem-solving, ensuring efficient, accurate outcomes. Committed to leveraging new technologies for continuous improvement in customer satisfaction and organizational growth.
Overview
12
12
years of professional experience
Work History
Commercial Service Representative
Best Buy Health
Novi, MI
07.2019 - Current
- Provide an exceptional customer service experience to seniors and individuals with various medical conditions regarding their Personal Emergency Response Systems
- Actively engage with each customer according to their needs, which includes troubleshooting medical devices, inputting demographic and profile updates, virtual installation of new and replacement devices, or transferring calls to appropriate departments.
- Accurately and effectively utilize multiple programs to perform tasks for various queues.
- Assist the establishment with training new employees to excel at career performance, following company policies.
- Handle confidential account information in compliance with HIPAA regulations.
- Manage roll-over alarms during high call volumes, ensuring prompt and effective service.
- Maintain accurate records of customer complaints, service requests, and follow-up actions.
- Foster positive communication with case managers and partners to ensure seamless service delivery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Claims Assistant
Alliance Inspection Management
Farmington Hills, MI
11.2017 - 08.2018
- Coordinated vehicle inspection scheduling and assignments via an online CRM for clients.
- Communicated with clients via email and phone, ensuring timely updates and resolution of issues.
- Performed data entry for vehicle history reports, and ensured they met company standards.
- Managed dispatching, troubleshooting, and coordination to streamline operations.
- Attended monthly meetings with upper management personnel in order discuss any outstanding challenges encountered while processing high volume workloads.
- Maintained accurate records related to all aspects of the claims process.
Sales Consultant
Kay Jewelers
Dearborn, MI
12.2012 - 01.2018
- Managed merchandise control, including inventory, and filing of documents.
- Processed credit applications using specialized software.
- Promoted store events and products through email and phone communications.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled credit and debit card payment processing to complete purchasing experience.
- Developed and maintained relationships with clients to increase sales revenue.
Program Coordinator
RX Reading Detroit
Detroit, MI
01.2014 - 10.2017
- Worked closely with the program director to ensure that mission and vision expectations manifested into reality!
- Conducted informative PowerPoint presentations to volunteers and educational partners.
- Created and organized recruitment processes.
- I volunteered within preschools for interactive storytelling!
- Acquired music, video and other materials for use in planned programs.
- Developed instructional materials, and managed volunteer engagement.
- Organized and sorted educational materials for distribution to partners and volunteers.
- Awarded the Ford Foundation Grant.
- Delegated tasks to staff and volunteers during organized events.
Manager
MOD Pizza
Livonia, MI
06.2015 - 01.2017
- Led and managed restaurant operations, including team productivity, effective peer coordination, and stellar customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Handled debit and cash transactions, bank deposits, and ensured safe accuracy and security.
- Curated daily schedules and tasks for employees to follow in compliance with company policies.
- Selected prospective employees from job posting boards, scheduled, and conducted interviews, and assisted with onboarding training.
- Safely monitored employee food-handling guidelines, procedures, and food quality temperatures, rotations.
- SERV Safe trained and certified.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
Bachelor of Arts - Communications
University of Detroit Mercy
Detroit, MI05.2018
Skills
- System updates
- Service recommendations
- Complaint handling
- Schedule management
- Account updates
- Remote assistance
- Technical support
- Account updating
- Customer support
- Inter-departmental collaboration
Timeline
Commercial Service Representative
Best Buy Health
07.2019 - Current
Claims Assistant
Alliance Inspection Management
11.2017 - 08.2018
Manager
MOD Pizza
06.2015 - 01.2017
Program Coordinator
RX Reading Detroit
01.2014 - 10.2017
Sales Consultant
Kay Jewelers
12.2012 - 01.2018
Bachelor of Arts - Communications
University of Detroit Mercy
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