Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reneshia Boyd

Birmingham,AL

Summary

With a proven track record at UAB, I excel in customer engagement and team management, significantly enhancing customer satisfaction and operational efficiency. My expertise in product knowledge and brand awareness, coupled with a knack for fostering stakeholder relationships, has consistently driven positive outcomes. Skilled in both customer service and process optimization, I bring a dynamic and achievement-focused approach to my work.

Overview

5
5
years of professional experience

Work History

Ambassador

Aclear
10.2024 - Current
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

Cashier

Jacks
02.2024 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Patient Transporter

UAB
01.2023 - 05.2023
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Improved patient comfort and safety with meticulous adherence to transport protocols.
  • Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.

EVS Housekeeper

UAB
01.2022 - 08.2022
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Streamlined cleaning processes by effectively utilizing housekeeping equipment, such as floor machines and vacuum cleaners.
  • Improved workflow within the department by identifying opportunities for process improvement and sharing best practices with colleagues.

Warehouse Production Worker

Kamtek Magna Cosma
07.2021 - 01.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
  • Reduced order processing time with accurate picking, packing, and shipping of products.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Prepared reports and technical documentation of day-to-day production processes.

Picking Packer

Amazon
06.2020 - 11.2020
  • Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
  • Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Planned and scheduled projects and directly performed installations.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.

Education

Clay Chalkville
Birmingham, AL
05.2021

Skills

  • Customer engagement
  • Team management
  • Product knowledge
  • Brand awareness
  • Customer service

Timeline

Ambassador

Aclear
10.2024 - Current

Cashier

Jacks
02.2024 - 09.2024

Patient Transporter

UAB
01.2023 - 05.2023

EVS Housekeeper

UAB
01.2022 - 08.2022

Warehouse Production Worker

Kamtek Magna Cosma
07.2021 - 01.2022

Picking Packer

Amazon
06.2020 - 11.2020

Clay Chalkville

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Reneshia Boyd