Reneta Johnson

from the time I started with circle k I was a customer service representative ,I moved to florida and in three months of being at the new location I was promoted to lead cashier and then in a few months after that was promoted to assistant manager was trained to do paper work,count down safe and to load tubes for money drops most of the other duties was cashier,food prep,cleaning,stocking and checking in vendors ect.

• Assisted in training new staff on company policies and procedures.
• Adapted to changing priorities while maintaining high service standards.
• Contributed to project planning by preparing necessary documentation and reports.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Generated repeat business through exceptional customer service.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.

servered customers and handled cash transactions

• Trained new servers on menu offerings, service protocols, and point-of-sale systems.
• Managed multiple tables efficiently while maintaining a positive dining experience for guests.
• Monitored table turnover rates to optimize seating capacity during peak hours.
• Implemented upselling techniques, enhancing guest satisfaction and increasing average check totals.
• Resolved customer complaints effectively, fostering repeat business and loyalty among patrons.
• Developed strong relationships with regular customers, personalizing service to enhance their dining experience.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Improved dining experience by providing prompt, attentive service to guests.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Answered customers' questions, recommended items, and recorded order information.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

I was a server and we had to cash out our own tickets to customers so we were the cashiers,and when we didnt have a host/hostess I helped host customers to tables and at times I even went in the kitchen between tables and helped with the dishes to make sure we had plates and silverware for the customers when we didnt have a dish washer.

• Trained new servers on menu items, service standards, and safety protocols.
• Managed guest inquiries and resolved issues promptly to maintain satisfaction levels.
• Collaborated with team members to optimize workflow during peak service hours.
• Maintained cleanliness and organization of dining areas to uphold health standards.
• Implemented feedback mechanisms to improve service quality based on guest preferences.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

at sussanah's I started out as a host/cashier and as I progressed in my job I then started taking tables when we didnt have a waitress and then I would help out in the kitchen and eventually I was looked at for the assistant manger position .

• Trained and mentored new servers on menu knowledge and service standards.
• Collaborated with kitchen staff to streamline communication and improve service efficiency.
• Resolved customer complaints promptly, maintaining positive dining atmosphere.
• Implemented upselling techniques to increase revenue through enhanced guest experiences.
• Maintained cleanliness and organization of dining area, adhering to health regulations.
• Assisted in scheduling staff shifts, optimizing coverage during peak hours.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Contributed to inventory management by monitoring stock levels.
• Managed inventory of dining supplies to prevent shortages during service.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Streamlined order-taking process to minimize wait times for diners.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Processed orders and sent to kitchen employees for preparation.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Increased sales significantly by upselling higher-end products to customers.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.

• Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
• Collaborated with team members to optimize workflow during peak hours, improving service speed.
• Conducted regular audits of cash handling processes to ensure compliance with company standards.
• Developed strategies for upselling products, contributing to overall sales growth.
• Mentored junior cashiers, fostering a collaborative environment focused on continuous improvement.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Assisted customers with product inquiries, enhancing shopping experience.
• Trained new cashiers on operational procedures and best practices.
• Implemented organizational strategies to streamline checkout processes.
• Managed inventory levels at registers, reducing stock discrepancies.
• Resolved customer complaints with professionalism, fostering loyalty and satisfaction.
• Collaborated with team members to improve overall store performance and efficiency.
• Answered questions about store policies and addressed customer concerns.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Enhanced shopping experience, provided product information and location assistance.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Increased sales of promotional items by informing customers about current offers.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.