Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Renetia Grant

Alpharetta,GA

Summary

First-rate Senior Customer Service Executive with 16 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in Sales and Customer Service and subject matter expert on Windows and Chrome. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Senior Digital Support Executive

Morgan Stanley
Alpharetta , GA
03.2019 - 04.2022
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Senior Customer Service Associate

Tmobile
Charleston, SC
07.2011 - 03.2020
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Took cash and credit card payments via phone, in person and through email.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Resolved customers issues when standard processes were not effective to prevent escalation.

Case Manager

Empower Ministries
Charleston , SC
08.2006 - 05.2019
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.

Education

North Charleston High School
North Charleston, SC
06.1991

Skills

  • Troubleshooting Network Issues
  • Customer Service Support
  • Tracking and Documentation
  • Issue and Resolution Tracking
  • System Performance Assessment
  • Software Evaluation
  • Collaborative Team Player
  • Resolving Problems and Incidents
  • Training Material Development
  • Organizational Skills
  • Team Support

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved IN Crowd Award 5 consecutive years for excellence with accuracy and efficiency in job performance.

Timeline

Senior Digital Support Executive

Morgan Stanley
03.2019 - 04.2022

Senior Customer Service Associate

Tmobile
07.2011 - 03.2020

Case Manager

Empower Ministries
08.2006 - 05.2019

North Charleston High School

Similar Profiles

CREATE PROFILE
Renetia Grant