Summary
Overview
Work History
Education
Skills
Timeline
Generic

RENETIA GRANT

Ladson,SC

Summary

Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.

Overview

8
8
years of professional experience

Work History

Account Executive

Excalibur Homes
01.2022 - 01.2024
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.

IT Specialist

Morgan Stanley
11.2020 - 01.2022
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Optimized network performance through regular monitoring and maintenance.
  • Reduced downtime by identifying potential issues and resolving them proactively.
  • Developed customized software solutions for improved business processes and increased productivity.
  • Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
  • Walked individuals through basic troubleshooting tasks.

Customer Account Specialist

T-Mobile
07.2016 - 12.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • IN-Crowd Winner 2018

Education

High School Diploma -

North Charleston High School
North Charleston, SC
05.1991

Skills

  • Progress Reporting
  • Lead Generation
  • Market Development
  • Account Management
  • Customer Relationship Management
  • Contract Negotiation
  • Strategic Selling
  • Client Relationship Building
  • Sales Proficiency
  • Sales Expertise
  • Sales Quota Achievement
  • Product knowledge
  • Processing Payments

Timeline

Account Executive

Excalibur Homes
01.2022 - 01.2024

IT Specialist

Morgan Stanley
11.2020 - 01.2022

Customer Account Specialist

T-Mobile
07.2016 - 12.2019

High School Diploma -

North Charleston High School

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