Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista
Renette Booth

Renette Booth

Center Manager
Rowland Heights,California

Summary

Dynamic Center Manager with a proven track record at Proactive Work Health Services, excelling in operations management and staff leadership. Enhanced customer satisfaction through strategic service delivery improvements, achieving higher retention rates. Skilled in financial oversight and compliance monitoring, fostering a culture of teamwork and continuous growth among diverse teams. My last EBIDTA was 54%, my payroll was 33% and my supplies were at 3%.

With a low employee turnover, I deliver trust, empathy, and a business liked mind.

Overview

28
28
years of professional experience

Work History

Center Manager Occupational Medicine

Proactive Work Health Services
05.2016 - 05.2025
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities such as huddling.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
  • Processed payroll for over 10+ employees as part of sound human resources and financial management strategies.
  • Managed work and performance of more than 10+ employees.
  • Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
  • Directed daily operations at busy Occupational Medicine facility.
  • Cultivated supportive and inclusive environment, enabling staff to thrive and deliver exceptional service to clients.
  • Boosted customer satisfaction, meticulously tracking and addressing feedback for continuous service improvement.
  • Optimized resource allocation to meet fluctuating demands, ensuring smooth center operations without overstretching budget.
  • Led cross-functional team to refine service delivery, resulting in heightened customer loyalty.
  • Spearheaded adoption of new scheduling system, facilitating smoother appointment setting process for clients.
  • Successfully navigated center through challenging period by adapting services to meet changing customer needs.
  • Managed center finances with precision, ensuring sustainability through meticulous budgeting and cost control measures.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Manager of Administration OB/GYN

HealthCare Partners Medical Group
01.2008 - 01.2015
  • Conducted annual performance reviews for administrative staff members, providing constructive feedback and setting clear objectives for future improvement.
  • Assessed current workflow processes and identified areas for improvement, leading to streamlined task completion times across various departments.
  • Collaborated with cross-functional teams on corporate initiatives, enhancing overall organizational effectiveness and driving positive change throughout the company.
  • Devised strategies for optimizing resource allocation within the administration department while maintaining optimal staffing levels during peak periods.
  • Oversaw the management of key company records, ensuring proper storage, retrieval, and disposal practices were consistently followed.
  • Enhanced interdepartmental communication by organizing regular meetings and fostering open dialogue between teams.
  • Mentored junior staff members in their professional development pursuits, fostering a culture of continuous learning within the organization.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Met department budgets by monitoring and reporting on office expenses.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Completed bi-weekly payroll for 10+ employees in a busy OB/GYN VIP clinic.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Center Manager Occupational Medicine

US Healthworks
08.2008 - 01.2012
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
  • Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
  • Processed payroll for over 30 employees as part of sound human resources and financial management strategies.
  • Managed work and performance of more than 30 employees.
  • Directed daily operations at two busy Occupational Medicine facility.
  • Implemented rigorous health and safety protocols, significantly reducing incidents within center premises.
  • Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
  • Coordinated with cross-functional teams to ensure seamless service delivery.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.

Occupational Medicine Manager

HealthCare Partners Medical Group
06.1997 - 03.2010
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Roosevelt
Los Angeles

No Degree - Health Care Administration

Kaplan
Florida, NY

Skills

  • Staff leadership
  • Interdepartmental collaboration
  • Facility management
  • Team supervision
  • Staffing
  • Staff hiring
  • Compliance monitoring
  • Regulatory standards
  • Training coordination
  • Operations oversightFinancial reporting
  • Cash oversight
  • Customer service
  • Hiring and onboarding
  • Decision-making
  • Performance evaluation and monitoring
  • Schedule management
  • Proficient in Microsoft, Excel, IDX, STOLAS, Galen, Paychex, Allscripts, KRONOS, Easyclock
  • Effective leader
  • Team leadership
  • Staff management
  • Inventory management
  • Payroll administration and timekeeping
  • KPI tracking
  • Performance improvements
  • Customer relations
  • Revenue generation
  • Customer retention
  • Calendar management
  • Human resources
  • Customer service management
  • Delegation
  • Employee reviews
  • Budget control
  • Marketing strategies
  • Staff scheduling
  • Staff training

Languages

Spanish
Professional Working

Timeline

Center Manager Occupational Medicine

Proactive Work Health Services
05.2016 - 05.2025

Center Manager Occupational Medicine

US Healthworks
08.2008 - 01.2012

Manager of Administration OB/GYN

HealthCare Partners Medical Group
01.2008 - 01.2015

Occupational Medicine Manager

HealthCare Partners Medical Group
06.1997 - 03.2010

Roosevelt

No Degree - Health Care Administration

Kaplan

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Renette BoothCenter Manager