Renette Hensley
West Bountiful,UT
Summary
Qualified Med Tech/Caregiver with strong background in medical office administration and patient care coordination. Successfully managed patient schedules, facilitated smooth office operations, and provided excellent patient service. Demonstrated effective communication and problem-solving skills in fast-paced environment.
Experienced with patient scheduling, appointment coordination, and front desk management. Utilizes effective communication and organizational skills to ensure smooth office operations and positive patient experiences. Knowledge of medical terminology and healthcare procedures, contributing to efficient and compassionate patient care.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Server/Bartender
Wingers Restaurant
01.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Medical Assistant/Receptionist
Hensley Medical Center
02.2000 - 03.2023
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
No Degree - Generals
Weber State University
Ogden, UT01-2028
Business Computers Management - Business
Davis Applied Technology Center
Kaysville, UT01-2010
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Medical receptionist experience
- Patient check-in and check-out
- Front desk operations
- Patient scheduling
- Microsoft office
- Patient registration
- Appointment management
- Inpatient care
- Medical charting
- Patient relations
- Payment collection
- Telephone etiquette
- Medical billing and coding
- Billing support
- Petty cash management
- Patient callbacks
- Multitasking Abilities
- Collaboration and teamwork
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Office management
- Interpersonal skills
Certification
Food Handlers
Sips N Tips
Business Computers
Medical Billing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Server/Bartender
Wingers Restaurant
01.2025 - Current
Medical Assistant/Receptionist
Hensley Medical Center
02.2000 - 03.2023
No Degree - Generals
Weber State University
Business Computers Management - Business
Davis Applied Technology Center
Similar Profiles
Shawn SzymanskiShawn Szymanski
Cook at Wingers RestaurantCook at Wingers Restaurant
Meadow GianchettaMeadow Gianchetta
Hostess, Busser, food runner, To-Go Specialist at Olive Garden RestaurantHostess, Busser, food runner, To-Go Specialist at Olive Garden Restaurant
Jasara GuzmanJasara Guzman
Server at WingersServer at Wingers
Jarom GuymonJarom Guymon
Level 6 Associate at In-N-Out BurgerLevel 6 Associate at In-N-Out Burger
Cheri DautelCheri Dautel
Group Fitness Instructor at EOS FitnessGroup Fitness Instructor at EOS Fitness