Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Renette Martinez

Odessa

Summary

Goal-oriented manager with distinguished experience in Business industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Enthusiastic Team Leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Leadership and Managing and training in . Motivated to learn, grow and excel in a Business Experienced Manager with over 6 years of experience in Transportation . Excellent reputation for resolving problems and improving customer satisfaction. Performance-oriented Sales Leader offering exceptional record of achievement over 6-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Professional in financial record management with strong background in accounting processes and systems. Adept at managing accounts payable/receivable, reconciling statements, and maintaining accurate financial records. Known for excellent teamwork and adaptability, ensuring seamless collaboration and efficient results. Strong analytical skills, attention to detail, and proficiency in accounting software contribute to reliable and timely financial reporting. Finance professional equipped to deliver accurate financial records and support business operations. Known for collaborating effectively with teams and consistently meeting deadlines. Adept at utilizing accounting software and Excel, with keen eye for detail and commitment to accuracy.

Overview

8
8
years of professional experience

Work History

Accounting Clerk

Aaron's Sales and Lease
03.2023 - 11.2024
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Matched purchase orders with invoices and recorded necessary information.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Input financial data and produced reports using [Software].
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Store Manager

EZPAWN
08.2022 - 03.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Manager of Business Development and Sales

Big Rig Oilfield Services
03.2017 - 11.2020
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Increased monthly gross sales from $2 million to $5 million and exceeded goals for sales, revenue and profit margins.
  • Created lists of potential customers based on regional markets and assigned sales tasks to team of 6 employees.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Built relationships with customers and community to establish long-term business growth.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Trained [Number] new sales representatives on sales strategies and processes to reduce process gaps.

Education

High School Diploma -

Gadsden High School
Anthony, NM
05.1993

Skills

  • Accomplished manager
  • Strategic Planning
  • Trained in consumer marketing
  • Sales Reporting
  • Sales presentations
  • Coaching and mentoring
  • Analytical problem solver
  • Review of contracts
  • Sales processes
  • Direct sales
  • Administrative support
  • Good listening skills
  • Recordkeeping strengths
  • Creative problem solving
  • Documentation and reporting
  • Customer/Client relations
  • Office administration
  • Transcription and Dictation
  • Correspondence Distribution
  • Business administration
  • Staff Management
  • Office management
  • Sorting and labeling
  • Organization skills
  • Verbal and written communication
  • Scheduling
  • Sales and Marketing
  • Customer service
  • Invoice processing
  • Payment processing
  • Clerical support
  • Recordkeeping
  • File maintenance
  • Bookkeeping
  • Data processing
  • Month-end reports
  • Records management
  • Invoicing and collections
  • Document scanning
  • Team collaboration
  • Payroll
  • Training and mentoring
  • File and database management
  • Database management
  • Finance
  • Accounts receivable management
  • Team building
  • Sales commissions
  • Confidentiality
  • Collections and invoice processing
  • Microsoft Excel
  • Invoicing and billing
  • Accounts payable and receivable
  • MS office
  • Quickbooks
  • Cash flow analysis

Languages

Spanish
Full Professional

Timeline

Accounting Clerk

Aaron's Sales and Lease
03.2023 - 11.2024

Store Manager

EZPAWN
08.2022 - 03.2023

Manager of Business Development and Sales

Big Rig Oilfield Services
03.2017 - 11.2020

High School Diploma -

Gadsden High School

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Renette Martinez