Summary
Overview
Work History
Education
Skills
Timeline
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Renia Collins

Elizabethton,TN

Summary

Dynamic leader with a proven track record at AutoZone, adept in customer service and inventory management. Excelled in enhancing team performance and customer satisfaction through effective training and leadership development. Skilled in multitasking and problem-solving, significantly improving operational efficiency. Demonstrates exceptional communication and team coordination, driving positive outcomes and workplace excellence.

Overview

15
15
years of professional experience

Work History

Store Manager

AutoZone
07.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Part Time Sales

AutoZone
07.2022 - 04.2023
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed efficient cash register operations.

Operator

Foam Products
10.2019 - 04.2023
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Assisted with equipment startups and machine installation tasks.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Recognized upset conditions, determining cause, and took appropriate corrective action.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
  • Coordinated with other departments to address production-related issues, fostering effective communication across teams.
  • Conducted preventative maintenance on equipment, prolonging its lifespan and reducing the need for costly repairs.
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Maintained organized work area by cleaning and removing hazards.
  • Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.

General Manager

Mimi's Cookies N Creamery
03.2016 - 10.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Internal Support Specialist

LabConnect LLC
10.2014 - 10.2016
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Helped streamline repair processes and update procedures for support action consistency.

Assistant Manager

Pal's
04.2009 - 10.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner for over [Number] guests.
  • Observed staff confirm safety and quality standards.
  • Practiced safe work habits and encouraged staff to do same.
  • Accurately monitored inventory levels in order to accurately order supplies.

Education

Bachelor of Science - Nursing

Tusculum College
Greeneville, TN
05.2014

High School Diploma -

Sullivan North High School
Kingsport, TN
05.2010

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Team Leadership
  • Outstanding communication skills
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Shift Scheduling
  • Employee Training
  • Recruitment and hiring
  • Leadership Development
  • Supply Ordering
  • Policies and Procedures
  • Staff Management
  • Sales expertise
  • Bank and Safe Deposits
  • Machine Operation
  • Efficient multitasking
  • Valid Driver's License
  • Safety Compliance
  • Tool operation
  • Hand and power tools
  • Production work
  • Machine setup
  • Quality Assurance
  • Plant Safety
  • Data Entry
  • Issue Resolution
  • Warehouse Operations
  • Hand and Foot Coordination
  • Strong Work Ethic
  • Teamwork and Coordination
  • Punctual and Reliable
  • Following Instructions
  • Quality Inspections and Reporting
  • OSHA Guidelines
  • Sanitation Standards
  • Food Preparation
  • Specimen Processing
  • Laboratory techniques
  • Lab equipment maintenance
  • Safe specimen handling
  • Chemical Handling
  • Data logging
  • Trained in HIPAA compliance
  • File Management
  • Phlebotomy knowledge
  • Hazardous waste disposal
  • Direct Patient Care
  • Patient Assessments
  • Documentation and Charting
  • Patient and family advocacy
  • Compassion and Empathy
  • Critical Care
  • Team Coordination

Timeline

Store Manager

AutoZone
07.2022 - Current

Part Time Sales

AutoZone
07.2022 - 04.2023

Operator

Foam Products
10.2019 - 04.2023

General Manager

Mimi's Cookies N Creamery
03.2016 - 10.2019

Internal Support Specialist

LabConnect LLC
10.2014 - 10.2016

Assistant Manager

Pal's
04.2009 - 10.2014

Bachelor of Science - Nursing

Tusculum College

High School Diploma -

Sullivan North High School

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Renia Collins