Renia Harden
Restaurant Manager
Ruston,LA
Summary
Highly proactive manager with over 15 years of experience in team leadership in the food service industry. Background includes sales, management and customer service in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
Work History
Restaurant Manager
McDonald’s
Ruston, LA
07.2022 - Current
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Led and directed team members on effective methods, operations, and procedures.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Shipping and Receiving Associate
Express Personnel
Houston, TX
01.2020 - 04.2021
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Assistant Manager
Dennys Restaurant
Houston, TX
02.2019 - 12.2019
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Restaurant Waitress
IHOP
Houston, TX
10.2021 - 04.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Assistant Manager
McDonald's Restaurant
Jonesboro , LA
08.2014 - 09.2018
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
McDonald's
Winnfield , LA
01.2010 - 08.2014
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Diploma - General Studies
Dodson High School
Dodson, LA 09.1980 - 05.1992
Accounting
Central College
McPherson, KS 09.1992 - 05.1993
Accounting
Northwestern State University of Louisiana
Natchitoches, LA 09.1994 - 05.1995
Skills
Conflict resolution techniques
Operations management
Kitchen equipment operation and maintenance
Inventory control and record keeping
Food preparation and safety
Natural leader
Cost Control
Training
Budgeting
Project Management
Employee performance evaluations
Timeline
Restaurant Manager
McDonald’s
07.2022 - Current
Restaurant Waitress
IHOP
10.2021 - 04.2022
Shipping and Receiving Associate
Express Personnel
01.2020 - 04.2021
Assistant Manager
Dennys Restaurant
02.2019 - 12.2019
Assistant Manager
McDonald's Restaurant
08.2014 - 09.2018
Assistant Manager
McDonald's
01.2010 - 08.2014
Accounting
Northwestern State University of Louisiana
09.1994 - 05.1995
Accounting
Central College
09.1992 - 05.1993
Diploma - General Studies
Dodson High School
09.1980 - 05.1992