Summary
Overview
Work History
Education
Skills
References
Timeline
DeliveryDriver
Renia Harden

Renia Harden

Ruston,LA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

33
33
years of professional experience

Work History

Assistant Manager

McDonald's Restaurant
Ruston, LA
07.2022 - Current
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Ensured compliance with safety regulations and company policies.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
  • Prepared invoices for customers, ensuring accuracy prior to shipment.
  • Inspected outgoing packages for damage before sealing them up for shipment.
  • Processed returns efficiently according to company policies and procedures.
  • Researched discrepancies between physical count of items versus inventory system reports.
  • Monitored inventory levels and re-ordered supplies when necessary.
  • Loaded and unloaded trucks with pallet jacks or forklifts as needed.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Waitress

IHOP
Houston, TX
10.2021 - 04.2022
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Delivered accurate checks at the end of each meal period.
  • Followed all safety and sanitation regulations when handling food or drinks.

Shipping and Receiving Clerk

Express Personnel Services
Houston, TX
01.2020 - 04.2021
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
  • Ensured compliance with safety regulations related to hazardous materials handling.
  • Managed hazardous material documentation requirements when preparing orders for shipment.
  • Prepared invoices for customers, ensuring accuracy prior to shipment.
  • Ensured that stock was properly stored in designated areas according to safety regulations.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Monitored inventory levels and re-ordered supplies when necessary.
  • Utilized RF scanners to track movements of inventory within the warehouse environment.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.

Assistant Manager

Dennys Restaurant
Houston, TX
02.2019 - 12.2019
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Monitored budgets, resources, and performance metrics.

Assistant Manager

McDonald's
Jonesboro, LA
08.2014 - 09.2018
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Ensured compliance with industry regulations and standards.

Assistant Store Manager

McDonald's
Winnfield, LA
01.2010 - 08.2014
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Conducted performance evaluations and provided feedback for growth.

Shift Manager

Burger King
Winnfield, LA
02.2007 - 12.2009
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Ensured compliance with food safety regulations and quality standards.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Upheld company standards and compliance requirements for operations.

Dispatch Supervisor

Port of Seattle, SeaTac Airport
SeaTac, WA
11.2005 - 01.2007
  • Monitored incoming calls to ensure they were handled promptly and correctly.
  • Scheduled, assigned, and monitored the work of dispatchers.
  • Collaborated with management to determine staffing needs for optimal coverage levels.
  • Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
  • Tracked and reported on dispatcher performance metrics.
  • Resolved customer complaints related to service issues or delays.
  • Ensured compliance with safety regulations and company policies.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

Shipping and Receiving Clerk

Genie Industries
Redmond, WA
01.2004 - 10.2005
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
  • Prepared invoices for customers, ensuring accuracy prior to shipment.
  • Inspected outgoing packages for damage before sealing them up for shipment.
  • Processed returns efficiently according to company policies and procedures.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Researched discrepancies between physical count of items versus inventory system reports.
  • Monitored inventory levels and re-ordered supplies when necessary.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.

Administrative Assistant

Levitz Furniture
Tukwila, WA
04.2000 - 01.2004
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Developed and maintained filing systems for confidential documents and records.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Facilitated communication between different departments within the organization.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.

Bookkeeper

DODSON FISH MARKET
Dodson, LA
02.1991 - 06.1999
  • Processed accounts payable and receivable transactions.
  • Managed payroll processing for staff members.
  • Provided assistance in preparing tax returns annually.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Calculated and produced checks for utilities, taxes and other operational payments.

Clerk

VILLAGE OF DODSON
DODSON, LA
05.1994 - 10.1998
  • Utilized computer software programs to create reports, labels, forms.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Processed customer payments accurately and efficiently.
  • Organized and maintained filing systems for confidential documents.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Prepared deposits according to established procedures.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Performed data entry tasks to update customer accounts records.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Operated cash register to process cash, check, and credit card transactions.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.

Education

Accounting

Northwestern State University of Louisiana
Natchitoches, LA
01-1994

Accounting

CENTRAL COLLEGE
McPherson, KS
01-1993

High School Diploma -

Dodson High School
Dodson, LA
05-1992

Skills

  • Employee Scheduling
  • Sales monitoring
  • Recruiting and interviewing
  • Employee Performance Evaluations
  • Operations Management
  • Budgeting and finance
  • Product and service knowledge
  • Team motivation
  • Orientating and training
  • Microsoft Office expertise
  • Staff Training and Development
  • Employee performance evaluation
  • Customer Relations

References

References available upon request.

Timeline

Assistant Manager

McDonald's Restaurant
07.2022 - Current

Waitress

IHOP
10.2021 - 04.2022

Shipping and Receiving Clerk

Express Personnel Services
01.2020 - 04.2021

Assistant Manager

Dennys Restaurant
02.2019 - 12.2019

Assistant Manager

McDonald's
08.2014 - 09.2018

Assistant Store Manager

McDonald's
01.2010 - 08.2014

Shift Manager

Burger King
02.2007 - 12.2009

Dispatch Supervisor

Port of Seattle, SeaTac Airport
11.2005 - 01.2007

Shipping and Receiving Clerk

Genie Industries
01.2004 - 10.2005

Administrative Assistant

Levitz Furniture
04.2000 - 01.2004

Clerk

VILLAGE OF DODSON
05.1994 - 10.1998

Bookkeeper

DODSON FISH MARKET
02.1991 - 06.1999

Accounting

Northwestern State University of Louisiana

Accounting

CENTRAL COLLEGE

High School Diploma -

Dodson High School

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