Renia Jones
Austin,TX
Summary
Detail-oriented supervisor recognized for strong problem-solving skills and safety compliance. Dedicated to maintaining high standards of customer service and fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Temporary Airport Agent Supervisor- Crosswalks
City of Austin Aviation Department
Austin , TX
01.2023 - Current
- Monitored security protocols to maintain a safe airport environment.
- Provided excellent customer service to enhance passenger experience.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Resolved customer complaints in an effective manner.
- Provided directions to visitors within the airport premises.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Established strong working relationships with employees through consistent communication and collaboration.
- Coordinated staff schedules to ensure adequate coverage and efficiency.
- Trained new employees on safety protocols and operational procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Recruited, hired, trained, mentored, and evaluated staff.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Crossing Guard Supervisor
City Of Austin Public Works Department
Austin, TX
09.2018 - 01.2021
- Directed pedestrian traffic safely across busy intersections.
- Monitored vehicle flow to ensure safe crossing for students.
- Communicated effectively with children and parents regarding safety rules.
- Collaborated with local law enforcement to enhance community safety measures.
- Educated students on proper crossing techniques and road safety practices.
- Maintained visibility in high-traffic areas during peak school hours.
- Reported hazardous conditions and safety concerns to the appropriate authorities.
- Assisted in training new crossing guards on safety protocols and procedures.
- Wore protective and reflective gear while on duty to ensure visibility.
- Directed pedestrians across busy street, remaining attentive to traffic and light changes.
- Monitored traffic flow to ensure student safety while crossing.
- Monitored school grounds and reported suspicious activity.
- Cultivated effective relationships with pedestrians by utilizing active listening and dynamic interpersonal skills.
- Provided detailed instructions to children regarding street crossing safety.
- Observed and reported any suspicious activity occurring near schools or crossings to proper authorities.
- Kept a log of all activities performed during each shift and submitted it daily to supervisor for review.
- Responded quickly and efficiently in emergency situations involving pedestrians or vehicles at crossings.
- Attended weekly staff meetings with supervisors to discuss current policies and procedures related to pedestrian safety.
- Directed vehicular and pedestrian traffic using hand signals or flags.
- Provided assistance to children in crossing the street safely.
- Handled administrative responsibilities by filing reports and updating records to maintain organization.
- Reported maintenance issues related to signage, crosswalks. at crossings to appropriate agencies for repair.
- Adhered strictly to established guidelines concerning proper conduct while performing duties as a Crossing Guard.
- Learned the locations and purpose of street traffic signs within assigned patrol areas.
- Coordinated team schedules and assigned tasks based on project needs.
- Ensured compliance with safety regulations and city policies during operations.
- Trained new staff on procedures and best practices in public works functions.
- Monitored inventory levels and requested supplies for ongoing projects.
- Resolved operational issues by providing support and guidance to team members.
- Conducted regular inspections of work sites to maintain quality standards.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Education
All required
LBJ High School
7309 Lazy Creek DriveSkills
- Security monitoring
- Safety compliance
- Airport security awareness
- Employee training
- Team supervision
- Shift scheduling
- Task prioritization
- Problem solving
- Decision-making
- Customer service
- Passenger assistance aptitude
- Exceptional communication
- Active listening
- Interpersonal skills
- Performance feedback
- Conflict resolution expertise
- Emergency response readiness
- Strong attention to detail
- Cultural awareness
- Adaptability under pressure
- Multitasking proficiency
- Professional courtesy
- Customer management systems
- Customer management systems
Timeline
Temporary Airport Agent Supervisor- Crosswalks
City of Austin Aviation Department
01.2023 - Current
Crossing Guard Supervisor
City Of Austin Public Works Department
09.2018 - 01.2021
All required
LBJ High School