Renia Lummus

• Greeted all customers and explained current wait times
• Seated customers in appropriate tables for waitresses
• Took initial drink orders and cleaned tables as necessary
• As waitress, explained menu and offered food choices to individual customers
• Delivered food to tables or bagged food for to-go orders and followed-up to ensure customer satisfaction
• Received payments and cashed customers out
• Washed and cleaned all dishes and seating areas as needed
• Completed cash analysis at end of each shift

• Answered telephones and Scheduled, coordinated and confirmed appointments and meetings.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Organized travel arrangements for consultants to meet prospective clients in the field as necessary
• Followed-up with calls to clients after action plans had been formatted and communicated
• Collected payments, processed transactions and updated relevant records.
• Followed-up with calls to clients after action plans had been formatted and communicated

• Answered telephones promptly and routed to appointments, A/P or A/R clerks or to individual clinicians
• Greeted patients for dental practice, making sure that all pertinent data packets including HIPPA forms were completed
• Explained discharge analysis paperwork along with associated costs for patient visits
• Handled personal correspondence for individual clinicians and their appropriate entities
• Cross-covered multi-departments during busy periods
• Basic filing and front office organizational skills

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.