Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reniah Gustave

Miami,FL

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

1
1
year of professional experience

Work History

Package Handler

Amazon
Miami, FL
11.2023 - 01.2024
  • Palletized boxes to increase movement and shipment efficiency.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Used digital database to keep records of units and stock moved.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Sorted packages to appropriate slide, line or belt for final distribution.

Cashier

Zara USA
Miami Beach, FL
05.2023 - 08.2023
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed sales transactions to prevent long customer wait times.
  • Answered customer questions and provided store information.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained work area and kept cash drawer organized.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Helped customers find specific products, answered questions, and offered product advice.

Front Desk Agent

Key To Know Management
Miami, FL
01.2023 - 07.2023
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Coordinated pick-up and delivery of express mail services.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Education

Bachelor of Science -

Miami Dade College
Miami, FL
06-2026

High School Diploma -

Miami Central Senior High School
Miami, FL
06-2022

Skills

  • Cash Handling
  • Correspondence Typing
  • Customer Service
  • Administrative Support
  • Mail Distribution
  • Guest Relations
  • Mail Sorting
  • Appointment Confirmation
  • Office Organization
  • File Organization
  • Researching Skills
  • Problem-Solving Skills
  • Email and Telephone Decorum
  • Oral and Writing Communication
  • Office Supplies Ordering
  • Meeting Scheduling
  • Cash Register Operation
  • Payment Collection
  • POS Systems
  • Returns Processing
  • Drawer Balancing
  • Order Verification
  • POS System Operations
  • Proficient in [Software]
  • Staff Training

Timeline

Package Handler

Amazon
11.2023 - 01.2024

Cashier

Zara USA
05.2023 - 08.2023

Front Desk Agent

Key To Know Management
01.2023 - 07.2023

Bachelor of Science -

Miami Dade College

High School Diploma -

Miami Central Senior High School

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Reniah Gustave