Renica L. Smith
Marietta,GA
Summary
A highly qualified professional with expertise in administration, sales, and customer service. Known for planning and implementing improvements that boost efficiency and quality. Focused on understanding client needs and delivering exceptional results with a flexible and positive approach, aiming to contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Underwriting Assistant
IFG Companies
Alpharetta, Georgia
05.2022 - Current
- Reviewed underwriting submissions for completeness and compliance with company guidelines.
- Assisted underwriters in evaluating risk factors and determining appropriate coverage.
- Processed documentation related to policy issuance and renewals efficiently.
Client Services Administrator
Beecher Carlson
Atlanta, GA
01.2016 - 04.2020
- Set up and update client information in databases
- Assist clients with special projects and servicing accounts effectively
- Manage reconciliation activities
- Act as key contact for escalated customer inquiries
- Prepare and issue service instructions to various departments
- Direct and control the processing and fulfillment of COIs
- Set up accounts, file documents and ensure documents are thoroughly and accurately completed
Risk Analyst-Middle Market/SI Account Manager
Beecher Carlson
Atlanta, GA
01.2014 - 01.2016
- Developed strong working relationships, effectively leading to clear communication and quick reaction to market
- Analyzed chart patterns and swings based on market trends and momentum to gain insight of the firm's strategy and gain a better understanding and foresight into trading activities
- Extracted and analyzed variables importance on Fraud transactions
- Evaluated potential buy opportunities, recommended bid prices to management
- Maintained, tracked and coordinated all self-insured filings for Ryder in 27 states/50
- Assisted VP and Account Manager with mail correspondence and place in respective filing folders
- Compiled reports in-order to highlight the effects of risk and the proposed solutions
Lead Management/Inside Sales Rep (Contract)
Sysco Foods Inc. (TPI Staffing)
Houston, TX
01.2013 - 01.2014
- Assisted in the development of marketing strategies designed to increase advertising revenue and visibility
- Managed customer accounts and increased account base within territory
- Coordinated any synchronization of customer specific needs and desires with adequate product lines
- Recommended, upsell, cross sell products as needed to provide best possible solutions
- Worked directly for Director of Customer Marketing assisting with Google Lead Generation Campaigns
Underwriter Assistant - Excess Department
CoverX Specialty (formerly FM Emerald)
Roswell, GA
01.2008 - 01.2013
- Adhered to all service standards by completing transactional underwriting duties in a timely and accurate fashion
- Handled basic underwriting submission analysis for new and renewal business applications
- Responded promptly to all internal and external customer requests with accurate and detailed information
- Managed high-priority phone requests from business partners in a fast-paced environment
Customer Services Assistant
AIG Auto Agency
Alpharetta, GA
01.2007 - 01.2008
- Answered phones and provided customer service with the highest level of professionalism
- Exhibited a sense of urgency as well as exceptional problem solving and active listening skills to meet the needs of customer and achieve customer satisfaction
- Demonstrated a commitment to providing exceptional internal customer service and trusted support
- Implemented recordkeeping system by creating a user-friendly and systematic information system for customers returning merchandise
- Managed complex service orders and hostile customers recommending corrective action to address customer complaints
Member Service Agent
USAA Insurance
Norfolk, VA
01.2007 - 12.2007
- 100% fulfillment of required revenue goals
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Dedicated to continuously improving service abilities and product knowledge
- Virginia Resident P&C License and held Non-Resident P&C Licenses in several states
Education
Certificate Of Completion - Women’s Entrepreneurship
Cornell University
Ithaca, NY 08.2021 - 11.2021
Risk Management and Effective Business Writing for Insurance People
Kaplan Financial Education
01.2013
Bachelor of Science - Marketing
Alabama State University
Montgomery, AL01.2005
Skills
- Quality Assurance
- Computer Application
- Document Review
- Analytical Skills
- Excellent Time Management
- Communication and Presentation Skills
- Training and Professional Development
- Risk Analysis and Project Planning
- Multitasking
- Problem Solving
- Achieving goals
- Creative thinking
- Strategic thinking
- Highly Proficient in Windows Systems
- Microsoft Suites
- Phoenix
- Rackley
- Integration
- Citrix
- Salesforce
- Image Right
- AMS
- E-Certs
- FergTech
- AutoIDWeb
- Office 365
- Excellent ethics
- Hardworking
- Focus minded
- Sound organizational ability
- Excellent analytical skills
- Decision-making
- Team player
- Developing quality management procedures
- Implementing quality management systems
- Positive attitude
- Mature attitude
- Professional attitude
- Excellent sense of initiative
- Tidiness
- Adaptability
- Networking
- Effective communication
- Building relationships
- Excellent clients' service manner
- Interpersonal skills
- Highly motivated to learn
References
Available upon request
General Skills And Competencies
- Achieving goals, creative/strategic thinking and problem solving
- Highly Proficient in Windows Systems, Microsoft Suites, Phoenix, Rackley, Integration, Citrix, Salesforce, Image Right, AMS, E-Certs, FergTech, AutoIDWeb, Office 365
- Excellent ethics, hardworking, focus minded and sound organizational ability.
- Excellent analytical, decision-making, problem solving and time management skills
- Team player also capable of working independently with minimal direction
- Developing and implementing quality management procedures and systems
- Possesses a positive, mature and professional attitude. Excellent sense of initiative, tidiness, adaptability and networking.
- Ability to communicate effectively and build relationships with clients and colleagues.
- Excellent clients' service manner and interpersonal skill. Highly motivated to learn more.
Timeline
Underwriting Assistant
IFG Companies
05.2022 - Current
Certificate Of Completion - Women’s Entrepreneurship
Cornell University
08.2021 - 11.2021
Client Services Administrator
Beecher Carlson
01.2016 - 04.2020
Risk Analyst-Middle Market/SI Account Manager
Beecher Carlson
01.2014 - 01.2016
Lead Management/Inside Sales Rep (Contract)
Sysco Foods Inc. (TPI Staffing)
01.2013 - 01.2014
Underwriter Assistant - Excess Department
CoverX Specialty (formerly FM Emerald)
01.2008 - 01.2013
Customer Services Assistant
AIG Auto Agency
01.2007 - 01.2008
Member Service Agent
USAA Insurance
01.2007 - 12.2007
Risk Management and Effective Business Writing for Insurance People
Kaplan Financial Education
Bachelor of Science - Marketing
Alabama State University
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