RENICA RHABURN
Atlanta,GA
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Overview
17
17
years of professional experience
Work History
International Recruiting Coordinator
U.S. Renal Care
01.2023 - Current
- Data Entry & Tracking: Perform accurate data entry for candidate tracking and hiring processes, utilizing spreadsheets and shared files to organize candidate information
- Record Maintenance: Regularly update candidate records, monitor wage documentation, and ensure compliance with regulations
- Interview Coordination: Provide internal interviewers with schedules and relevant documents and communicate updates to stakeholders
- Offer Management: Accurately record and communicate job offers, tracking details and wages for all hires
- File Organization: Maintain organized files for hiring international nurses and implement efficient filing systems for easy access
- Project Support: Assist the Project Team in tracking timelines and deliverables related to nurse hiring, providing administrative support as needed
- Reporting: Prepare reports to aid internal decision-making and serve as a point of contact for candidate data inquiries
- Collaboration & Communication: Work closely with the internal team to ensure seamless hiring and maintain clear communication for alignment on efforts
- Customer Service & Teamwork: Promote customer service standards and contribute to team concepts, adhering to company policies and maintaining regular attendance
Customer Service Rep II
Kaiser Permanente
01.2020 - 01.2023
- Directed day-to-day operations, serving as a key liaison between the Health Plan and internal/external stakeholders
- Represented the Health Plan by professionally handling and documenting all incoming contacts, including complex inquiries related to specialized product lines or queues
- Initiated contact with appropriate personnel within the Health Plan, medical groups, and facilities to gather relevant information and coordinate service resolution
- Evaluated data to determine and implement appropriate courses of action for complaint resolution and service recovery, ensuring compliance with established procedures and organizational policies
- Demonstrated substantial understanding of assigned skills and applied knowledge to complete a wide range of tasks effectively
- Supported departmental goals by completing required training, utilizing available tools for information recall, and maintaining awareness of performance metrics impacting member satisfaction
Store Manager
Ulta Beauty
Irvine, USA
01.2017 - 01.2020
- Promotes and model legendary service; creates a culture of hospitality within the store and salon
- Builds success through the development and optimization of people, recruits and retains top talent
- Provides coaching, training, and feedback to improve associate performance on a daily
- Manages sales floor and drives retail and salon sales by addressing guest concerns, coaching associates, and maintaining loss prevention standards
- Communicates corporate directives on a daily
- Schedules staff effectively in consideration of store traffic and key store initiatives using current scheduling tools
- Recruits, interviews, and hires non-management staff in accordance with company hiring policy and procedures and using an online application tool
Store Manager
Gap Inc.
Torrance, USA
01.2013 - 01.2017
- Consistently achieving sales results throughout leadership, planning and effective implements
- Developed policies and procedures that ensured consistency of quality and customer service
- Trained, developed and motivated staff; Forecasted store sales, maintained shrink goals and merchandise standards Administered all customer service, credit and cashier functions
- Achieved consistent high client satisfaction ratings as a store
- Completed store operational requirements by scheduling and assigning employees; following up on work results; Maintained store staff job results by coaching, counseling, and disciplining employees
Store Manager
Express
Atlanta, USA
01.2008 - 01.2013
- Administered the daily operations of a flagship store; Facilitated the education and training of associates
- Directed the placement of monthly sales promotions; Developed a unique solution to merchandise
- Trained developed and motivate staff
- Managed customer relations, controlled expenses, scheduling and zoning staff and payroll
- Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Formulated pricing policies by reviewing merchandising and determining additional needed sales promotion; authorizing clearance sales; studying trends
Skills
- Budgeting & Logistics
- Interview coordination
- Project support
- Training and development
- Training and mentoring
- Client & Stakeholder Liaison
- Management & Training
- Interpersonal Communication
- Project Management
- Employee Scheduling
- Vendor Relations
- Store Management
Timeline
International Recruiting Coordinator
U.S. Renal Care
01.2023 - Current
Customer Service Rep II
Kaiser Permanente
01.2020 - 01.2023
Store Manager
Ulta Beauty
01.2017 - 01.2020
Store Manager
Gap Inc.
01.2013 - 01.2017
Store Manager
Express
01.2008 - 01.2013
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