Summary
Overview
Work History
Education
Skills
Timeline
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Renijah Howard

Altamonte Springs

Summary

Driven and customer-focused professional with a strong passion for technology and learning. Set to begin a degree in Computer Science next semester and currently pursuing certifications in SQL, Python, Excel, and other in-demand skills. Known for excellent phone communication, building strong customer relationships, and providing reliable support. I'm eager to apply my growing technical knowledge and customer service experience in a role that values both learning and collaboration.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Healthinsurance.com
10.2024 - 09.2025
  • Maintained accurate records of customer interactions in CRM systems.
  • Assisted customers in navigating health insurance options and enrollment processes.
  • Collaborated with team members to enhance service delivery strategies.
  • Educated customers on coverage benefits and policy details effectively.

Administrative Assistant

Bethune-Cookman University
08.2021 - 05.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

Associate of Applied Science -

Valencia College
Orlando, FL
05-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Conflict resolution
  • Microsoft Excel
  • Call center experience
  • Relationship building
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Microsoft outlook
  • Appointment scheduling
  • Call management
  • Documentation
  • Administrative support
  • Data collection
  • Customer relationship management (CRM)
  • Technical support
  • Account updating
  • CRM softwaredrxz4

Timeline

Customer Service Representative

Healthinsurance.com
10.2024 - 09.2025

Administrative Assistant

Bethune-Cookman University
08.2021 - 05.2023

Associate of Applied Science -

Valencia College

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