Renika Berwick
Arlington,TX
Summary
Dedicated financial professional knowledgeable about collections and credit processes. Consistently reaches out to customers in default to discuss status, choices and repayment options. Adept at collaborating with borrowers and bank representatives to find mutually beneficial solutions.
Overview
12
12
years of professional experience
Work History
Loss Mitigation Specialist
Octane Lending
11.2022 - 04.2024
- Self-manage assigned portfolio accounts 90-120 (85-89 rolling in as well)
- Maintain delinquency and mitigate losses by conducting outbound calls and taking inbound collection
- Provide customers with necessary actions on account, provide payment resolution including payment plan, hardship (has to have qualifying situation) or repossession status
- Utilize all company approved skip-tracing tools and techniques to establish customer contact and/or locate collateral
- Everyday interaction with repossession agents
- Idicore, and all free skip-tracing sites
- Comply with all federal and state specific laws that regulate collections
- Main great quality assurance results
- Build great relationships with peers.
Loss Recovery Specialist
GM Financial
03.2022 - 10.2022
- Contact charged off accounts to request payments and/or collateral
- Research and resolve complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines
- Utilize advanced skip tracing or collection techniques and other available resources for accounts where there has been difficulty establishing phone contact
- Consistently meet or exceeds department goals
- Consistently adhere to work schedule
- Promote and work effectively in team environment
- Perform other duties as assigned
- Conform with all company policies and procedures
- Ability to work independently as well as team setting
- Inbound/outbound calls
- Portfolio of 300 accounts for 90 day
- Assign accounts out with Repossession
Collections Specialist
Caine & Weiner
09.2019 - 10.2021
- Negotiate payments
- Exceeded minimum collection goal requirements
- Manage portfolio of accounts
- Managed over 100 calls per day
- Follow up calls on NSF accounts
- Send required correspondence
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
Scheduling Coordinator
Advantage Solutions
02.2019 - 09.2019
- Manage time sheets/ call report
- Email, phone, and skype
- New hire orientation
- Word, excel, outlook
- Scheduled 500+ specialist to work events
- Ordered new hire equipment.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Billing Account Specialist
CMI Group
04.2018 - 02.2019
- Investigate accounts
- Educate customers with delinquent balances on old accounts
- Assist customers with filing fraud
- Set arrangements on accounts to avoid cancelling order or disconnection
- Apply amnesty to qualifying accounts
- Disconnect accounts
- Block and unblock accounts.
Collections Representative
CMI Group
10.2017 - 04.2018
- Contact customer regarding past due balances
- Set arrangements on accounts to avoid disconnection
- Processed payments on accounts
- Educated customers about billing/billing cycles.
- Achieved performance goals on consistent basis.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Handled 100+ outbound and inbound calls daily with goal of collecting owed debt.
Hospitality Aide
Christian Care Communities
06.2016 - 01.2017
- Took residents vital signs
- Change residents bed linen
- Pass residents trays
- Pass ice, personal hygiene items such as wipes, cream, lotions, bed pans, etc.
- Transported residents by wheelchair or Jerry chair
- Maintained a clean and welcoming environment for guests, ensuring a positive stay experience.
Member Service Representative
Teleperformance
04.2014 - 06.2015
- Educated members on benefit information
- Assisted members with premium payments
- Educated members on claim information
- Filed Appeals and Grievances
- Provided members with Provider details.
Customer Service Representative
CONNEXTIONS
09.2012 - 03.2014
- Setting up Seminars, as well as in home visits
- Enrolled qualifies applicants into Medicare
- Mastery of customer service management systems and databases
- Managed customer calls effectively and efficiently
- Challenging call center environment
- Managed high call volume with tact and professionalism.
Customer Service Representative
CONNEXTIONS
09.2012 - 03.2014
- Effectively managed high-volume of inbound customer calls
- Educated customers on benefits, use of plan, claims or order inquiries
- Assist with entering new prescription orders
- Coordinates Internal resolution of claims exceptions and other issues
- Educated customers on prescription status inquiries as well as order status
- Escalates drug related calls to appropriate pharmacist
- Analyzed and customer disputes solved and concerns.
- Exceeded performance metrics consistently, earning recognition as top performer per team
Education
High school diploma -
Hillcrest High School
Dallas, TX05.2007
Skills
- Great communication
- Active Listening and Learning
- Oral and Written Comprehension
- Data Entry
- Portfolio Management
- Negotiation expertise
- Maintaining payment histories
- Collections experience
- Attention to Detail
- Skip Tracing
- Payment Processing
- Goal Setting
Assessments
- Sales skills, Proficient, 12/01/21
- Customer service, Proficient, 02/01/20
Personal Information
Title: Collection Specialist
Timeline
Loss Mitigation Specialist
Octane Lending
11.2022 - 04.2024
Loss Recovery Specialist
GM Financial
03.2022 - 10.2022
Collections Specialist
Caine & Weiner
09.2019 - 10.2021
Scheduling Coordinator
Advantage Solutions
02.2019 - 09.2019
Billing Account Specialist
CMI Group
04.2018 - 02.2019
Collections Representative
CMI Group
10.2017 - 04.2018
Hospitality Aide
Christian Care Communities
06.2016 - 01.2017
Member Service Representative
Teleperformance
04.2014 - 06.2015
Customer Service Representative
CONNEXTIONS
09.2012 - 03.2014
Customer Service Representative
CONNEXTIONS
09.2012 - 03.2014
High school diploma -
Hillcrest High School
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