RENIKA LYNCH
Palm Coast,US
Summary
Relationship Banker with over a decade of experience in banking and customer service, adept at fostering financial confidence through personalized services. Demonstrates exceptional organizational and communication skills, leveraging expertise in Microsoft Office and financial services to enhance customer satisfaction and streamline operations. Committed to continuous improvement and team collaboration, ensuring efficient resolution of customer inquiries and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Relationship Banker
Region's Bank
Port Orange, FL
07.2023 - Current
Department Coordinator
AdventHealth
Ormond Beach, FL
11.2020 - 12.2021
- Serving as a support to the department assigned to Advent Health medical group, assisting with the department initiatives and helping coordinate the schedules or tasks as prioritized by manager.
- Also responsible for some reception/clerical duties.
- Data Mining and reporting, as well as ensuring schedules are aligned and assignments are clear.
- I also scheduled and put together slide shows for upper management.
Service Manager
WELL FARGO BANK
Palm Coast, FL
12.2018 - 08.2020
Administrative Assistant
Gold Choice Assisted Living Facility
Palm Coast, FL
01.2018 - 12.2019
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Update calendars and schedule meetings
- Arrange travel and accommodations
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Personal Banker
WELL FARGO BANK
Holly Hill, FL
09.2017 - 01.2018
- Determine customers' financial services needs and prepare proposals to sell services that address these needs.
- Contact prospective customers to present information and explain available services.
- Answer clients' questions about the purposes and details of financial plans and strategies.
- Manage cash operations ensuring accurate transactions and customer satisfaction.
- Guide customers to financial confidence through personalized account services.
- Address and resolve customer complaints efficiently, enhancing service quality.
- Manage calls and appointments, enhancing patient satisfaction through efficient processes.
- Ensure precise insurance verification, improving billing accuracy.
- Train staff on EMR systems, boosting team performance.
- Optimize daily charge postings, contributing to financial accuracy.
- Streamlined appointment scheduling and call management, significantly enhancing patient satisfaction and operational efficiency.
- Led teller team ensuring compliance and risk management, boosting efficiency and accuracy.
- Enhanced customer satisfaction through exceptional service and personalized product offerings.
- Managed cash orders, team scheduling, and recruitment, optimizing operational workflows.
- Facilitated team development and daily goal setting, fostering a collaborative work environment.
- Opening accounts, answering phones, giving approvals to tellers, leading Friday morning crew huddles, faxing and making copies
Lead Teller
WELL FARGO BANK
Holly Hill, FL
09.2015 - 01.2017
- Cash handling
- Approving transactions
- Coaching when needed
- Being a support for my team members
Sub Teacher
03.2014 - 05.2015
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
- Distribute tests and homework assignments and collect them when they are completed.
- Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.
- Take class attendance and maintain attendance records.
massage envy
02.2013 - 04.2015
- Make and confirm reservations.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the checkout process.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Office Assistant/Billing Specialist
AdventHealth Medical Group Central FL
Palm Coast, FL
07.2023
Education
ASSOCIATE'S - HUMAN RESOURCES
Daytona State College
08.2025
HIGH SCHOOL DIPLOMA -
FLAGLER PALM COAST HIGH SCHOOL
Palm Coast, FL05.2010
Skills
- Microsoft Word
- Windows
- Customer Service
- Cash Handling
- Scheduling
- Budgeting
- Banking
- Financial Services
- Outlook
- Financial Planning
- Data Mining
- Microsoft Excel
- Financial Analysis
- Leadership
- Event Planning
- Medical Terminology
- Analysis
- Computer Skills
- Fraud Prevention
- Research
- Office Administration
- Multi-line Phone Systems
- Typing
- Databases
- Cash Register
- Hospitality
- Communication
- Organization
Certification
- Certified Notary Public
- Preceptor: training new staff members from 1-2 weeks
Languages
English, Native
Assessments
Proficient, Proficient
Timeline
Relationship Banker
Region's Bank
07.2023 - Current
Office Assistant/Billing Specialist
AdventHealth Medical Group Central FL
07.2023
Department Coordinator
AdventHealth
11.2020 - 12.2021
Service Manager
WELL FARGO BANK
12.2018 - 08.2020
Administrative Assistant
Gold Choice Assisted Living Facility
01.2018 - 12.2019
Personal Banker
WELL FARGO BANK
09.2017 - 01.2018
Lead Teller
WELL FARGO BANK
09.2015 - 01.2017
Sub Teacher
03.2014 - 05.2015
massage envy
02.2013 - 04.2015
ASSOCIATE'S - HUMAN RESOURCES
Daytona State College
HIGH SCHOOL DIPLOMA -
FLAGLER PALM COAST HIGH SCHOOL
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