Renikka Robinson
Cincinnati,OH
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis.
Overview
13
13
years of professional experience
Work History
Technical Services Product Specialist
Meridian Bioscience, Inc.
02.2020 - Current
- Document information required for customer inquiries and complaints
- Perform testing of product and investigational specimens related to customer calls
- Ensure timely completion of all complaint documentation and follow-up
- Trace Complaints to determine trends in product and instrument related problems on a regular basis
- Follow-up with the customers via phone calls and in writing to ensure customer satisfaction
- Inform appropriate person – Sales Representative, Product Manager, etc
- As needed of pertinent information relating to customer and/or product
- Assist in product/process improvements, as necessary
- Work with the Technical Support Director or Manager to evaluate process improvement ideas
- Relay information regarding product improvements gathered from customers and sales reps to Technical Services Director, Product Managers and other appropriate personnel as needed
- Evaluate new and existing products as necessary and provide feedback to Product Manager or other appropriate personnel as needed
- Perform product investigations and comparisons as needed
- Make recommendations for, and assist in, revising package inserts, product labels, promotional materials, and SOPs
- Assist with Sales Representative training, as necessary
- Write Standard Operating Procedures, Other duties as assigned.
Technical Service Representative II
Meridian Bioscience, Inc.
10.2016 - 02.2020
- Answer product and instrument related technical questions from customer, the sales force, and domestic distributors
- Perform necessary product testing and provide follow-up calls and information
- Work with the Technical Support Director or Supervisor to evaluation process improvement ideas
- Evaluate new and existing products as necessary to provide feedback to Product Manager or other appropriate personnel as needed
- Review complaint and inquiry records
- Perform product investigations and comparisons as needed
- Collaborate with research and Development on validation needs for new products.
Technical Service Representative
Meridian Bioscience, Inc.
06.2011 - 10.2016
- Provide clinical and technical support to Hospital Laboratories, Physician Office Laboratories and Reference Laboratories, sales force, and domestic distributors
- Perform necessary product testing and provide follow-up calls and information
- Responsible for answering product and instrument related technical questions
- Document information required for customer inquiries and complaints
- Assist in product technical training for internal Sales and distributors and follow up with training feedback
- Contact customers regarding product recalls, field corrections and component replacements
- Make recommendations for, and assist in, revising package inserts, product labels, promotional materials, and SOPs
- Ensure timely completion of all complaint documentation and follow-up.
Education
Bachelors of Arts - Biological Sciences
Wright State University
Dayton, OH06.2010
Skills
- Forward Thinking
- Troubleshooting
- Critical Thinking
- Training Program Development Assistance
- Excellent Time Management Skills
- Holding Team Members Accountable in Discovering and Achieving Goals
- Project Management
- Attention to Detail
- Sales Support
- Problem-Solving
Accomplishments
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Solved unresolved customer issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Highly successful Technical Support Leader with outstanding experience gained through a series of high impact assignments in the medical device industry.
- Dependable and resourceful employee who thrives in making use of training skilling to develop employees.
- Develops and motivates employees who can achieve maximum productivity and work towards their goals for success.
- Excellent documentation practices.
- Exceptional leadership, organization, oral/written communication, and interpersonal skills.
Timeline
Technical Services Product Specialist
Meridian Bioscience, Inc.
02.2020 - Current
Technical Service Representative II
Meridian Bioscience, Inc.
10.2016 - 02.2020
Technical Service Representative
Meridian Bioscience, Inc.
06.2011 - 10.2016
Bachelors of Arts - Biological Sciences
Wright State University
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