Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reniqua Jones

DeSoto

Summary

Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Owner Operator

JanPro Cleaning, Inc
05.2015 - Current
  • Started business on strong foundation by creating and implementing detailed business plan.
  • Filled key positions with top talent through successful recruitment strategies.
  • Built long-term relationships with clients through effective selling, dynamic response and negotiating skills.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Negotiated contracts with vendors to secure favorable terms for the business.

Desk Clerk

UNFI
04.2014 - 08.2019
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Entered invoice data into company's Excel and Outlook system and updated details, including customer contacts and delivery dates to keep information current.
  • Maintained up-to-date department organizational chart.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Maintained business operations by communicating with coworkers and managers.
  • Checked in and out designated equipment, keys, and supplies.
  • Electric pallet jack and sit down forklift

Collection's Advocate

Kohl's
08.2015 - 05.2016
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and payment information.
  • Various skip tracing ability with LexisNexis, Accurint, T-Lo and Fast Data.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Customer Service Agent

Aegis Communications
09.2013 - 05.2015
  • Managed high-volume of inbound and outbound customer calls.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted Doctors and pharmacies to submit and refill patients' prescriptions.
  • Streamlined communication processes for improved information exchange between customers and team members.

Administrative Assistant

Legacy Communications
09.2008 - 11.2012
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Evaluated credit decisions for accuracy based upon established risk parameters.
  • Assisted with administrative tasks, including filing, answering phones and directing clients through the Office.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

High School Diploma -

Franklin D. Roosevelt
Dallas
05-2006

Skills

  • Effective written and verbal communication skills
  • Staff training and development
  • Operations oversight
  • Relationship management
  • Marketing strategy development
  • Recruiting and hiring

Certification

  • Forklift Training - 10/24/2023

Timeline

Collection's Advocate

Kohl's
08.2015 - 05.2016

Owner Operator

JanPro Cleaning, Inc
05.2015 - Current

Desk Clerk

UNFI
04.2014 - 08.2019

Customer Service Agent

Aegis Communications
09.2013 - 05.2015

Administrative Assistant

Legacy Communications
09.2008 - 11.2012

High School Diploma -

Franklin D. Roosevelt

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