Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant

Renise Cox

Summary

University of Phoenix graduate with a B.S. in Health Administration, and Master's in Business Administrations with over 20 years of experience in healthcare. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

SR. MEDICAL OFFICE COORDINATOR

TECHLINK SYSTEMS @ KELLY GYN ONCOLOGY SERVICES (JHU)
11.2023 - Current
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
  • Reduced wait times for patients by implementing efficient check-in and check-out procedures.
  • Improved medical team collaboration by coordinating schedules, meetings, and conferences.
  • Increased office efficiency with effective management of medical records and documentation.
  • Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
  • Boosted morale among staff members by fostering a positive work environment through clear communication and support.
  • Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally.
  • Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
  • Implemented an electronic health record system that streamlined documentation, improving overall efficiency within the office.
  • Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
  • Stayed current on latest industry trends and advancements allowing for proactive adaptation of best practices within the medical office.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Supported billing staff by making corrections to invoices and insurance submissions.
  • Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
  • Updated and maintained schedules for patients as well as managed client correspondence.
  • Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
  • Processed pre-admissions, new case information and referrals in AMBRA database.
  • Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.
  • Processed new office referrals to correct agencies within 24 hours of receiving notice.
  • Scheduled, rescheduled, and cancelled appointments for GYN Oncology patients.
  • Managed appointments, registrations and patient relations in busy KGOS office.

MEDICAL OFFICE MANAGER

INTERNATIONAL HEALTH CARE SERVICE, HOME HEALTHCARE SERVICE
01.2018 - 12.2023
  • Managed the daily operations of two Developmental Disability (DDA) Facilities
  • Successfully manage a total of 15 employees to insure 24hour staffing in both facilities
  • Reviews time sheets and approve request for time off
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Addressed and remedied all patient or team member issues.
  • Consulted with healthcare professionals on business decisions.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Managed 15 employees with various personalities and different cultures
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
  • Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Built and managed processes for tracking and monitoring department performance.
  • Created reports, presentations and other materials for executive staff.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Laboratory Supervisor (North Region)

Atrium Health
12.2022 - 09.2023
  • Successfully supervised 6 Patient Service Centers (PSCs) with 35 direct reports
  • Entered bi-weekly payroll via Kronos
  • Enforce company policies and procedures
  • Adept at utilizing technology (EPIC, EMR, EHR, SoftWeb) to improve efficiency and increase productivity
  • Monitor Quality Assurance and Quality Control measures to align with Atriums mission and vision.
  • Enhanced laboratory efficiency by streamlining processes and implementing new technologies.
  • Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
  • Ensured accuracy in testing by maintaining rigorous quality control standards and regularly calibrating equipment.
  • Improved staff competency through continuous training programs and performance evaluations.
  • Increased productivity with effective resource allocation, maximizing the use of available personnel and equipment.
  • Established a safe working environment by enforcing strict adherence to safety protocols and guidelines.
  • Promoted collaboration among team members through regular meetings, open communication channels, and team-building activities.
  • Developed strong relationships with vendors, ensuring timely delivery of supplies and cost-effective procurement practices.
  • Maintained compliance with regulatory requirements by staying current on industry standards and updating policies accordingly.
  • Streamlined data management systems for increased accuracy in record-keeping and reporting.
  • Contributed to the development of new tests or methodologies through collaborative research efforts with colleagues or external partners.
  • Provided excellent customer service to clients by addressing inquiries promptly, providing accurate test results, and offering expert guidance on interpreting findings when necessary.
  • Mentored junior staff members to foster professional growth, skill development, and career advancement opportunities within the organization.
  • Coordinated cross-functional projects involving multiple departments or facilities to achieve shared objectives efficiently and effectively.
  • Actively participated in industry conferences or workshops to stay current on trends, innovations, or best practices relevant to laboratory operations or management responsibilities.
  • Worked closely with quality assurance teams to address and resolve any discrepancies or concerns related to laboratory processes, data, or results.
  • Developed strong working relationships with other departments, ensuring seamless integration of laboratory services within the larger organizational ecosystem.
  • Created quality control reports on monthly basis.
  • Prepared employee schedules according to individual needs and skills, as well as coverage requirements.
  • Directed quality assurance standards to maximize results.
  • Maintained equipment and facilities in good working order.
  • Investigated and resolved issues related to laboratory processes and procedures.
  • Developed and implemented standard operating procedures to verify quality control.
  • Collaborated with other healthcare professionals to develop new procedures and protocols.
  • Prepared and examined specimens using variety of instruments, histologic and molecular diagnostic techniques.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Participated in lab meetings and project presentations.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Monitored and documented safety standards to verify compliance.
  • Trained and supervised junior technicians in laboratory protocols.
  • Provided support and guidance to junior lab staff.
  • Cooperated with other technicians to develop and test new protocols.
  • Coordinated and managed laboratory projects and experiments.
  • Kept abreast of current industry, scientific and regulatory developments and issues.

SURGICAL SCHEDULING COORDINATOR

JOHNS HOPKINS UNIVERSITY UROLOGY
09.2021 - 12.2022
  • Scheduled patients for surgery in a timely fashion for multiple Physicians
  • Coordinates/communicates with patient, surgeon, MOC and financial clearance, all necessary information to ensure the scheduled cases are completed
  • Updates insurance information for each surgery and procedure scheduled
  • Coordinate scheduling of resident/fellow surgeries with appropriate faculty
  • Creates HAR (Hospital Account Record) for every procedure scheduled in an ASC and hospital setting
  • Assures all patient correspondence (consent, orders, history, and physical, etc.) is transmitted to the correct areas in a timely manner to streamline patient processing
  • Provides guidance and assistance to the surgeon's offices and the patient
  • Continually assesses problem areas; recommends and participates in training needs
  • Implements changes to the scheduling system as needed to ensure efficient work flow
  • Adapts to changes in technology and software to ensure efficient office practice
  • Entered information into system to update status reports.
  • Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.

LAB ASSISTANT I

MERCY MEDICAL CENTER
02.2020 - 07.2021
  • Prepare specimens received for testing in the laboratory
  • Provide excellent customer service with courteous, timely, and complete responses to all inquiries and requests
  • Support the labs with proper medical supplies with a weekly inventory
  • Daily communication with hospital staff and faculty regarding testing timelines and results
  • Work independently, possessing the authority and ability to make decisions when necessary for meeting an overall goal
  • Computer proficiency when logging daily data into the hospital system for medical professionals to retrieve
  • Prepared laboratory equipment and instrumentation required for tests, research, process, or quality control
  • Sanitized workstations and instruments to avoid cross-contamination
  • Completed required SMP, SOP, and BHR documentation in accordance with set guidelines
  • Referred quality control data to Clinical Laboratory Scientist Coordinator
  • Collected, labeled and stored lab samples according to laboratory specifications.

CERTIFIED LAB TECH II/ CLINICAL TECHNICIAN

BONE MARROW TECH, JOHNS HOPKINS HOSPITAL
08.2004 - 09.2019
  • Received and processed specimens as required by laboratory area procedures and protocols
  • Variety of routine and complex blood drawing procedures Assist with training new personnel, provide technical support for the employees
  • Performed routine maintenance as required by laboratory procedures
  • Performed various quality control procedures to maintain compliance with internal and external regulations
  • Utilized various hospital information systems and software (i.e
  • EMR, EHR, EPIC)
  • Assist with the training and rollout of EPIC and Telehealth applications
  • Registration, scheduling, filing, fax results, answering phones, ordering supplies, customer service, and transcriptions
  • Prepared specimens, tissue, bodily fluids, and other matter for analysis using standard laboratory techniques
  • Monitored Vitals
  • IV Therapy team
  • Assisted Doctor/Nurse Practitioner with collecting, processing, preparing, and staining of the bone marrow for diagnostic, research, and donor purposes as well as assisting with supplies and set up during procedure
  • Collected, labeled and stored lab samples according to laboratory specifications
  • Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting
  • Processed hematology and chemistry samples
  • Employed scientific methods to promote quality of collected samples and stored specimens
  • Performed data entry tasks and utilized statistical analysis programs to find data trends
  • Supplied quality control data for regulatory submissions to support corrective actions.
  • Enhanced patient care by accurately performing diagnostic tests and recording results.

Education

Lean Six Sigma Certification -

Atrium Health
03.2023

MBA: Business Administration -

University of Phoenix
11.2021

Bachelors Degree: Health Care Administration -

University of Phoenix
01.2019

ASCP – Phlebotomy -

ASCP
01.2008

EMT-B -

Sojourner Douglas College
01.2003

Diploma -

Paul Laurence Dunbar
01.1998

Skills

  • Customer Service
  • Leadership
  • Computer Proficient
  • EPIC Superuser
  • Business Operations
  • SSP
  • Recruiting
  • Records Management
  • Inventory Control
  • SAP
  • Financial Analysis
  • Customer Relations
  • Medical Terminology
  • Digital Health applications
  • Team Management
  • Conflict Resolution
  • Forecasting
  • Planning & Organizing
  • Supervision & Leadership
  • Team Building
  • Lean Six Sigma Training
  • Patient Scheduling
  • Office Management
  • HIPAA Compliance
  • Healthcare Administration
  • Medical Transcription
  • Organizational Skills
  • Problem Solving
  • Performance Evaluation
  • Electronic Health Records
  • Budget Management
  • Time Management
  • Process Improvement
  • Team Coordination
  • Staff Supervision
  • Project Management
  • Payment Processing
  • Medical Records Management
  • Bookkeeping
  • Medical Terminology Expertise
  • Transcription
  • Staff Management
  • Employee Supervision
  • Performance Management
  • CRM Software
  • Account Reconciliation
  • Quickbooks

References

Upon request

Timeline

SR. MEDICAL OFFICE COORDINATOR

TECHLINK SYSTEMS @ KELLY GYN ONCOLOGY SERVICES (JHU)
11.2023 - Current

Laboratory Supervisor (North Region)

Atrium Health
12.2022 - 09.2023

SURGICAL SCHEDULING COORDINATOR

JOHNS HOPKINS UNIVERSITY UROLOGY
09.2021 - 12.2022

LAB ASSISTANT I

MERCY MEDICAL CENTER
02.2020 - 07.2021

MEDICAL OFFICE MANAGER

INTERNATIONAL HEALTH CARE SERVICE, HOME HEALTHCARE SERVICE
01.2018 - 12.2023

CERTIFIED LAB TECH II/ CLINICAL TECHNICIAN

BONE MARROW TECH, JOHNS HOPKINS HOSPITAL
08.2004 - 09.2019

Lean Six Sigma Certification -

Atrium Health

MBA: Business Administration -

University of Phoenix

Bachelors Degree: Health Care Administration -

University of Phoenix

ASCP – Phlebotomy -

ASCP

EMT-B -

Sojourner Douglas College

Diploma -

Paul Laurence Dunbar

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Renise Cox