Renise B Greenwood
Pflugerville,TX
Summary
Dynamic professional seeking a challenging position within a forward-thinking company that values proficient and organized team players. Recognized for a cheerful demeanor and a proven track record of exceeding customer service expectations. Maintains composure in high-pressure situations while effectively reducing customer dissatisfaction through attentive acknowledgment, clear communication, and targeted problem-solving. Committed to contributing positively to team success and enhancing the overall customer experience.
Overview
21
21
years of professional experience
Work History
Business Travel Consultant II
Navan
Austin, TX
04.2022 - Current
- Developed tailored travel itineraries based on client preferences and budget considerations.
- Coordinated complex travel logistics to ensure the safety and comfort of all travelers.
- Streamlined booking processes by leveraging advanced travel management software and tools.
- Provided expert advice on travel regulations, and destination-specific information.
- Analyzed client feedback to enhance service offerings and improve overall satisfaction rates.
- Streamlined business travel processes for increased efficiency and cost savings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
CSR/Billing Specialist Remote
WSOL/Peloton
Austin, TX
10.2020 - 03.2022
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Set up and activated customer accounts.
- Exceeded company productivity standards on consistent basis.
International Travel Coordinator
CWT Sato Travel
San Antonio, TX
08.2010 - 03.2018
- A International travel management coordinator, responsible for upholding various government travel accounts, specializing in Civilian DOD and Federal Agency employees.
- Great language skills along with software knowledge.
- Acquires and applies maximum knowledge of industry products, services and processes.
- Completed training for Security Awareness & Data Privacy Acts, as well as Payment Card Industry Data Security Standard Training.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Explained security issues and protocols with individuals traveling to highly insecure areas like.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Manager of Business Development and Sales
Cover All Cleaning Concepts
Corpus Christi, TX
08.2005 - 06.2008
- A proficient sales associate and office manager, which assisted my team through a positive learning and working environment resulting in a highly motivated and productive team.
- Devised marketing campaign, propelling new business annual profits.
- Leveraged trends in customer industries and marketplaces to develop value-added solutions and approaches.
- Trained associates on cross-selling and relationship-building techniques.
- Created presentation materials for sales, customer relations, and management purposes.
- Managed revenue strategies, sales and customer engagement tactics, increasing client base by 64%.
- Profiled, targeted and prospected territory within and beyond existing customer base.
- Developed creative sales and marketing strategies to assist sales team with reaching targets.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Directed sales team on closing through combination of expertise, resources, data analysis and strategic techniques.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Education
Some College (No Degree) - Business Management
Del Mar College
Corpus Christi, TX02-1999
Skills
- Customer service skills
- Sabre GDS
- Government
- Office manager
- Problem solving
- Credit card payment processing
- Quality assurance controls
- Key account development
- Compelling leadership skills
- Government policy compliance
- Government restrictions
- Government regulatory requirements
- Government property database proficiency
- Global traveler
- Government relations knowledge
- Certified Travel Agent
- Advanced itinerary planning
- Exceptional customer service
- Effective problem solving
- Teamwork
- Reliability
- International and domestic travel
- Employee training
Timeline
Business Travel Consultant II
Navan
04.2022 - Current
CSR/Billing Specialist Remote
WSOL/Peloton
10.2020 - 03.2022
International Travel Coordinator
CWT Sato Travel
08.2010 - 03.2018
Manager of Business Development and Sales
Cover All Cleaning Concepts
08.2005 - 06.2008
Some College (No Degree) - Business Management
Del Mar College