Renisha Sridhar
Bengaluru,Karnataka
Summary
To work and succeed in a challenging position, utilizing my technical, interpersonal and leadership skills making a positive difference to the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Analyst (Administrator Consultant)
Tata Consultancy Services
04.2018 - Current
- Manage a team of seven members and ensure that all key metrics of performance as per the Client SLA are met
- Provide L3 / L4 support of Canvas applications, as well as deployment of new software, upgrades and application code to remediate known defects. Effectively escalate to Development in-house and Infrastructure Team as needed
- Lead technical evaluations, proof of concept’s and/or provide technical recommendations within discipline
- Small pieces of Code Enhancements to add new features to the application as new requirements or Process improvement initiative
- Troubleshoot & provide straightforward solutions to moderate to complex technical problems/issues of end users during outages
- Provides software support or technical support services typically in a defined moderately complex project
- Support to websites implemented on ASP.NET and Microsoft Azure.
- Working with the development team for bug fixes and debugging.
- Writing stored procedures and SQL queries.
- Troubleshooting issues related to Azure IaaS and PaaS services.
- Provided L3/L4 Support in Azure Cloud and resolved many critical issues on Azure PaaS services the same as well as on IaaS solutions.
- Co-ordinated with Microsoft teams to resolve infra level issues and worked with them in increasing service limitations.
- Troubleshooting issues related to IIS and infrastructure for the applications hosted on it.
- Providing end to end infra support and cloud solutions for different applications in the organizations.
- Ensure proper communication with stakeholders in case of a business outage and resolve the issues in the agreed SLA.
- Managed the inventory and upgraded expiring Certificates for the applications during the stay in the project–handled it single headedly
- Handled all Incident and Change management with a track record of no or minimum escalations and good troubleshooting skills.
- Worked in Azure Cloud, Virtualization and Windows server administration with application layer support.
- Project: EY Assurance CANVAS
- Project Duration: April 2018 – Present
- Location: Bengaluru
Education
Bachelor of Engineering - CSE
Visvesvaraya Technological University
Skills
- Microsoft Azure PaaS Solutions
- Access and Remediation Management
- Provided L3/L4 support application implemented on ASPNET and Microsoft Azure
- Good knowledge and hands on experience C#, Microsoft Sequel Server Management Studio (SQL), Microsoft Azure Portal, Visual Studio
- Good understanding of Infrastructure setup & issues (On Premise & Cloud)
- Strong analytical troubleshooting Skills
- MICROSOFT AZURE (PaaS)
- Good hands-on experience for configuration of many PaaS Azure services
- Worked on Creating and configuring Azure Web Apps services, App service Plan, Application Insights, Key Vault, Storage Accounts, Azure App Functions and Troubleshooting knowledge on all these services
- Good hands-on experience on Microsoft Sequel Server Management Studio and Writing stored procedures and SQL queries
- Worked with MS by raising MS case in handling Infra level issues and increasing the service limits on Azure PaaS services
- Creation of VM’s, Azure Resource groups
- Moving resources in different Resource Groups, Scaling of Resources
- Provided L3/L4 support for Azure related issues
- Experience in migrating applications from On-Premise datacenter to Azure
- IIS
- Creating and configuring websites, App Pool in IIS
- Requesting SSL certificate for website and binding it in IIS
- Troubleshooting skills on IIS related issues, websites
Accomplishments
- I have been awarded as “Star of the Month Award & Service & Commitment Award” from TCS for my performance for the FY23-24.
- Appreciated for contribution on delivery excellence by the Client
- Published Contextual Masters for along pending issue
Certification
- AZ-900 Microsoft Azure Fundamentals and AZ-104 Microsoft Azure Administration
- Microsoft SQL Server 2016 Foundation Version-1.0
- ITIL Foundation Certification Version-1.0 From TCS
LNGG
English
Kannada
Malayalam
Tamil
Hindi
PERSONAL VITAE
- Date of Birth: 19th December
- Languages known: English, Kannada, Malayalam, Tamil and Hindi
Timeline
IT Analyst (Administrator Consultant)
Tata Consultancy Services
04.2018 - Current
Bachelor of Engineering - CSE
Visvesvaraya Technological University
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