Renishia Thomas
Customer Support Representative
Dallas,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in the medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner
RoseCarlton Ventures LLC
Dallas
05.2021 - Current
- Developed business and marketing plans and prepared monthly financial reports
- Assessed business operations to implement realistic annual budget
- Devised and implemented standard operating procedures, training programs and office management systems
- Planned, coordinated and managed [Type] projects.
Customer Service Associate
Kaiser Permanente
Dallas
02.2022 - 08.2023
- Answer inbound calls from customers
- Order fulfillment
- Sales
- Problem solving.
Customer Service Associate
Transamerica
Plano
01.2021 - 12.2021
- Answer inbound calls from customers
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Sales
- Account Maintenance.
Customer Service Specialist
Geodis Logistics
Dallas, Texas
08.2017 - 03.2021
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Recommended improvements to products and services to mitigate complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas
- Documented conversations with customers to track requests, problems and solutions
- Upheld strict quality control policies and procedures during customer interactions.
Polysomnographic Technologist
Quality Sleep Shop
Dallas
01.2010 - 02.2017
- Set up and prepared equipment for patient testing procedures
- Performed polysomnographic procedures to obtain diagnoses
- Maintained clean, sanitary and organized sleep lab
- Educated patients on procedures, test results, sleep disorders and available resources
- Completed continuing education in adherence with Board of Registered Polysomnography Technologist requirements
- Calibrated, repaired and maintained test equipment and devices.
Education
Bachelor of Science - Business Administration And Management
01-2027
Associate's in Business - Business Administration
05-2021
- Professional Development Courses:
- 3.5 GPA
- Workshops and Seminars Attended:
Skills
- Call Centers
- Process optimization
- Project management
- Schedule mastery
- Data evaluation
- Business development understanding
- Fleet dispatching
- Inbound and Outbound Calling
- Courteous demeanor
- Office equipment proficiency
- Quality control
- Order Fulfillment
- Calibration
- Financial Report Writing
- Project Coordination
- Laboratory Experience
- Office Management
- Quality Assurance
- Computer Networking
- Logistics
- Management
- Budgeting
- Pricing
- Negotiation
- Research
- Equipment Repair
- Account Management
- Strategic Planning
- Troubleshooting
Certification
CPSGT
Timeline
Customer Service Associate - Kaiser Permanente
02.2022 - 08.2023
Owner - RoseCarlton Ventures LLC
05.2021 - Current
Customer Service Associate - Transamerica
01.2021 - 12.2021
Customer Service Specialist - Geodis Logistics
08.2017 - 03.2021
Polysomnographic Technologist - Quality Sleep Shop
01.2010 - 02.2017
Post University - Bachelor of Science, Business Administration And Management
Eastfield College - Associate's in Business, Business Administration