Renita Adams
Flowery Branch,Georgia
Summary
A highly motivated, quick learner with a strong desire to continue a challenging career in payroll and/or human resources with a stable company. My goal is to secure a position that will offer me the opportunity to utilize my skills, talents and abilities to their fullest potential while offering both, personal and professional growth.
Overview
33
33
years of professional experience
Work History
Project Analyst - Pay Tech /Technical Support
ADP Total Source
Alpharetta, GA
06.2019 - 07.2024
- Delivered timely assistance to regional payroll associates on resolving technical matters related to payroll.
- Worked efficiently in a queue-based environment, utilizing the Henry system.
- Provided assistance to WFN and EV4.
- Demonstrated expertise in Form I9 subject matter.
- Provided call monitoring and feedback to payroll management.
- Delivered Form I9 training and support to regional payroll associates.
Project Analyst- Service Coach
ADP Total Source
Alpharetta, GA
05.2014 - 06.2019
- Led efforts in establishing a comprehensive Service coaching program aimed at providing guidance and mentorship to regional payroll associates.
- Service Coaching goal was to provide a seamless client experience for all ADPTS clients no matter who answered the phone.
- Established service standards for regional payroll associates.
- Monitored daily calls for meeting service standards.
- Provided mentoring support to new or struggling payroll associates on an individual basis.
- Effectively communicated session feedback to associates and leaders.
- Provided monthly statistical reports to senior leadership.
Divisional Payroll Support Executive
ADP Total Source
Alpharetta, GA
05.2011 - 05.2019
- Oversaw the performance and development of a 12-member team.
- Managed operations support team responsible for payroll support to regional partners.
- Managed team to meet service level agreements in phone and queue support.
- Successfully spearheaded the centralization of the Paid Time Off process, leading to increased efficiency and streamlined operations.
- Delivered Annual performance reviews.
- Provided monthly statical reporting to leadership.
Operation Support Manager
ADP Total Source
Alpharetta, GA
08.2006 - 05.2011
- Oversaw the performance and development of a 12-member team.
- Managed operations support team responsible for payroll assistance to regional partners.
- Managed team to meet service level agreements in phone and queue support.
- Delivered Annual performance reviews.
- Provided monthly statical reporting to leadership.
Implementation Solutions Group Manager
ADP Total Source
Alpharetta, GA
04.2003 - 06.2006
- Implemented new procedures to reduce new company setup errors by 2% during the one-year statistical reporting period.
- Supervised timely and accurate processing of new client implementations during the implementation process.
- Established department-wide and individual objectives
- Conducted Annual performance reviews for all associates.
- Ensured appropriate staffing levels and hired as needed
- Ensured department queues met Service Level agreements, providing necessary support to regions.
- Played an active role in evaluating and piloting enhancements to systems and introducing new products
- Delivered monthly stat reports to upper management.
Banking & Tax Representative
ADP Total Source
Atlanta, GA
03.2000 - 04.2003
- Maintain data integrity of three separate databases containing client data.
- Verified daily the direct deposits, direct debits, and tax payments are sent out in a timely manner.
- Problem solved system issues with Payroll Service & Management to implement solutions to payroll issues.
- Developed procedures and best practices to facilitate payroll tax and bank processing.
- Facilitated timely responses to tax audits and tracers.
Operations Support Specialist
ADP Total Source
Atlanta, GA
01.1999 - 03.2000
- Help Desk Support for Payroll Representatives.
- Supporting CSS Horizon and AutoPay.
- New process and product testing.
- Problem Solve with Payroll Service & Management to implement solutions to payroll issues.
- Develop procedures to facilitate payroll tax & banking processing.
- Subject Matter Expert in the Areas of Tax and Banking Processing.
- Facilitate timely responses to tax audits and tracers.
- Recognized by Director for having outstanding documentation practices and skills.
Tax & Garnishment Specialist
ADP Total Source
10.1997 - 01.1999
- Managed and ensured accuracy of State Income and Unemployment tax accounts for various states.
- Managed child support and Garnishment payments for over 2,000 employees across multiple states.
- Received and set up employee wage garnishments.
- Processed agency payments in a timely and accurate manner.
- Ensured accurate record keeping of employee Wage Garnishment files.
- Managed payment process for 24 clients utilizing third party 401k plan administrators.
- Maintained accurate record-keeping of SIT and SUI IDs for TotalSource corporations.
- Developed efficient procedures and documented them for department training.
- Enhanced wage garnishment payment timeframe to meet statutory requirements more efficiently.
Payroll Supervisor/Team Lead
Paradyme, A Professional Employer Organization
Atlanta, GA
01.1995 - 10.1997
- Led and supervised a group of six employees.
- Effectively managed escalated customer concerns with promptness and professionalism.
- Ensured compliance with updated labor laws by implementing necessary changes.
Payroll Coordinator/Customer Service Representative
Paradyme, A Professional Employer Organization
09.1991 - 01.1995
- Customer service payroll representative for various clientele, serviced nearly 500 employees.
- Managed payroll using Pay Plus software.
- Company was one of the first PEO organizations in Georgia.
Education
Some College (No Degree) - Business Management
University of Georgia
Athens, GASkills
- Excellent Communication skills
- Detail Oriented
- Organized
- Reliable
- Flexible
- Time management abilities
- Strength in research
- Proactive and Focused
References
Available upon request
Hobbies and Interests
Gardening, Boating, spending time with family and my dogs.
Timeline
Project Analyst - Pay Tech /Technical Support
ADP Total Source
06.2019 - 07.2024
Project Analyst- Service Coach
ADP Total Source
05.2014 - 06.2019
Divisional Payroll Support Executive
ADP Total Source
05.2011 - 05.2019
Operation Support Manager
ADP Total Source
08.2006 - 05.2011
Implementation Solutions Group Manager
ADP Total Source
04.2003 - 06.2006
Banking & Tax Representative
ADP Total Source
03.2000 - 04.2003
Operations Support Specialist
ADP Total Source
01.1999 - 03.2000
Tax & Garnishment Specialist
ADP Total Source
10.1997 - 01.1999
Payroll Supervisor/Team Lead
Paradyme, A Professional Employer Organization
01.1995 - 10.1997
Payroll Coordinator/Customer Service Representative
Paradyme, A Professional Employer Organization
09.1991 - 01.1995
Some College (No Degree) - Business Management
University of Georgia