Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Renita Begay

Flagstaff,AZ

Summary

Excel at communication, problem-solving, and organizational skills to ensure seamless operations within real estate portfolios. Possess strong leadership qualities and problem-solving skills to effectively manage teams and resolve conflicts. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

10
10
years of professional experience

Work History

Lease Administrato

Progress Residential
Scottdale , AZ
11.2020 - 11.2024
  • Maximize resident renewals.
  • Understand and utilize company lead management system, resident portal, and all other property management software. Monitor, document, and follow up with all customers in a professional and timely manner.
  • Adhere to company best practices and federal Fair Housing requirements during all phases of the prospects/residents lifecycle.
  • Maintained updated Fair Housing knowledge through continuous training.
  • Handled Mid-Lease change requests.
  • When applicable change / credit residents account properly and timely.
  • Complete requests for verification on both current and past residents.
  • Communicate and submit Renters Insurance to Effective overage (3rd Party)
  • Update exemption fee charges in Yardi.
  • Communicate Renters Insurance Requirements
  • Creates follow up tasks to ensure timely completion and follow up of MLC.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Updated and maintained databases with current information.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Identified needs of customers promptly and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Assistant Business Manager

Grey Star Real Estate Partner LLC
Tempe, Arizona
07.2020 - 10.2020
  • Mitigated financial discrepancies to maintain company's good financial standing.
  • Analyzed regional market trends to distinguish best courses of action for company.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
  • Facilitate rent and delinquency collections, accommodate residents and coordinate resident events.
  • Assist Business Manager with compiling reports, resident feedback and market research.
  • Conduct site tours, effectively sell to prospects and lease apartments.
  • Work with the property management team to develop and implement sales and marketing strategies and goals for the community.
  • Maintain thorough product knowledge, area knowledge, and market knowledge of community assigned ad tat of major competition through site visits/tours and telephone surveys.
  • Oversee and prepare all lease related paperwork in an accurate an timely manner.
  • Assist with day-to-day operations and manage deposits of rent payments
  • Work with Business Manager to direct the efforts of the on-site to ensure apartments are ready for move in and are maintained in a satisfactory manner.
  • Oversee and maintain company customer service standards.
  • Work with residents to minimized resident problems and complaint's.
  • Oversee and follow established policies and procedures regarding the qualifications, screening and acceptance of applicants for residency.
  • Maximize resident renewals.
  • Understand and utilize company lead management system, resident portal, and all other property management software. Monitor, document, and follow up with all customers in a professional and timely manner.
  • Adhere to company best practices and federal Fair Housing requirements during all phases of the prospects/residents lifecycle.
  • Process all statements of Deposit Accounting within the timeframe outlined in our policy.
  • Maintained updated FairHousing knowledge through endless training.

Assistant Business Manager

Alliance Residential Company
Tempe , AZ
06.2014 - 07.2020
  • Mitigated financial discrepancies to maintain company's good financial standing.
  • Analyzed regional market trends to distinguish best courses of action for company.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
  • Facilitate rent and delinquency collections and accommodate residents and coordinate resident events.
  • Assist Business Manager with compiling reports, resident feedback and market research.
  • Conduct site tours, effectively sell to prospects and lease apartments.
  • Work with the property management team to develop and implement sales and marketing strategies and goals for the community.
  • Maintain thorough product knowledge, area knowledge, and market knowledge of community assigned ad that of major competition through site visits/tours and telephone surveys.
  • Oversee and prepare all lease related paperwork in an accurate an timely manner.
  • Assist with day-to-day operations and manage deposits of rent payments
  • Work with Business Manager to direct the efforts of the on-site to ensure apartments are ready for move in and are maintained in a satisfactory manner.
  • Oversee and maintain company customer service standards.
  • Work with residents to minimized resident problems and complaint's.
  • Oversee and follow established policies and procedures regarding the qualifications, screening and acceptance of applicants for residency.
  • Maximize resident renewals.
  • Understand and utilize company lead management system, resident portal, and all other property management software. Monitor, document, and follow up with all customers in a professional and timely manner.
  • Adhere to company best practices and federal Fair Housing requirements during all phases of the prospects/residents lifecycle.
  • Process all statements of Deposit Accounting within the timeframe outlined in our policy.
  • Maintained updated FairHousing knowledge through endless training.

Education

High School Diploma -

Flagstaff High School
Flagstaff, Arizona
05.1998

Skills

  • Supervisory and training
  • Proficient in Excel, Word, and PowerPoint
  • Customer retention
  • Employee motivation
  • Customer Service
  • Clear written and oral communication skills
  • Problem Solving and Critical Thinking
  • Leadership
  • Organized and goal oriented
  • CRM Proficient
  • In-Person Sales
  • Lease renewals
  • Property management
  • Lease documentation
  • Salesforce proficiency
  • Yardi software proficiency
  • Teamwork and collaboration
  • Self motivated and self-directed
  • Relationship building
  • Excellent Telephone Etiquette
  • Friendly, positive attitude

References

References available upon request.

Timeline

Lease Administrato

Progress Residential
11.2020 - 11.2024

Assistant Business Manager

Grey Star Real Estate Partner LLC
07.2020 - 10.2020

Assistant Business Manager

Alliance Residential Company
06.2014 - 07.2020

High School Diploma -

Flagstaff High School

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