Renita Cook Taylor
Conyers,Ga
Summary
Highly qualified, tenacious and well-accomplished professional, with extensive experience in Sales/Financial services, New business Development, Marketing, Customer service for over 10 years . Proficient in meeting sales goals, negotiation, selling to customers’ needs, motivation for sales, sales planning, building relationships, and managing processes. Proficient in handling high volumes of incoming calls while also tending to in-person inquiries. Proficient in MS Word, Excel, and Outlook, among other vital programs. A passion for providing top-rated assistance to clients while constantly striving to honor a company's mission. A leader with an outgoing attitude perfect for acting as a liaison between clients and the company. Dedicated interest in management positions with an organization where I can display an outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals.
Overview
11
11
years of professional experience
Work History
Hybrid Member Service Agent
Delta Community Credit Union
04.2023 - Current
- Follow standard procedures to improve efficiency in cash collections, funds transfers, cash disbursements, month-end account closing activities, and inter-departmental reporting
- Open Memberships, Checking , Savings and Certificate deposit accounts as well, Money market accounts
- Evaluate credit worthiness by processing loan applications and documentation within specified limits, resulting in a increase in branch numbers and metrics, as well as my individual numbers and metrics.
- Schedule and track closing dates, contingency dates, and loan lock expirations, which helps to complete meeting a monthly goal of $200,000 in loan product sales.
- Communicate with clients to understand their needs and explain product value, which allows to offer the most services and products per household.
- Prepare financial statements, reports, and forecasts for the business to ensure financial stability
- Answering customer inquiries via phone, email, and chat in a timely and professional manner
- Summarize current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
- Assist members with account inquiries, withdrawals, deposits, transfers, loan payments and balance inquiries.
- Greeted members and provided excellent customer service.
Retail Associate/Cashier
Nike Factory Store
10.2022 - 01.2024
- Assisted customers in finding products, answered questions, and made product recommendations.
- Cash handling, operated cash register to process payments for customers
- Kept store clean and organized and replenished product on the floor
- Processed Nike inventory orders
- Met sales goals for the store, averaging over 30,000 daily in sales
- Resolved customer complaints in a professional manner.
WFH Customer Service Representative
Progressive (insurance company)
08.2021 - 01.2022
- Added and removed vehicles on customer accounts
- Help customers understand insurance rates, increases and decreases
- Required to make offers of, Homeowners insurance and other insurance products that progressive offers Give great customer service, answer phone calls promptly
- Document the account if necessary
- Multi-screen and multi system use.
Virtual Customer Care Professional
American Express
05.2019 - 07.2019
- Documented necessary account information and offer custom solutions that benefit the customer
- Verified customer’s account and processed unknown transactions and subscriptions, and screen for fraudulent activity
- Resolved product or service inquiries by asking probing questions and determining the cause of the issue at hand
- Received callers offering exceptional listening skills to determine the nature of their call and professionally address their inquiries
- Provided customer service for external American Express customers and received incoming calls to assist with credit card account questions and account assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Rep
FX1 Mobile
04.2019 - 05.2019
- Troubleshot and resolved problems related to devices and other related services
- Broke down cell phone plans to help save money and assisted with other mobile connections add ons
- Assisted with account questions and support while having to maintain a clean and organized work environment
- Displayed exemplary customer service during complex interactions by employing empathy and focusing on solutions
- Provided customer service for T mobile customers prepaid and postpaid accounts, data plans, and the latest technology.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Lead Sales Consultant & Supervisor
Comcast
10.2016 - 04.2019
- Consistently achieved figures above company standard associate sales average, exceeding monthly sales goals
- Operated a cash register for cash, check, and credit card transactions with 100% accuracy
- Responsible for cash handling and cash audits and efficiently managed a team of 10 sales consultants
- Recognized for ability to establish rapport with customers, up-sell products quickly, and build a loyal clientele
- Served as Floor Leader during the day in the absence of management, created daily duties and schedules, and handled customer escalation in the absence of management.
Cashier
Ikea
05.2016 - 09.2016
- Resolved customer disputes with tact and professionalism
- Maintained calm demeanor during the morning rush and high-volume periods
- Efficiently kept a clean and orderly checkout area and completed other general duties
- Oversaw inventory recovery and reconcile cash drawer while maintaining a proper audit trail
- Established or identified prices of goods, services, or admission and tabulated bills using calculators, cash registers, or optical price scanners.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Rep
Access Holdings
06.2013 - 05.2016
- Reconciled and generated monthly delinquency report status to management
- Negotiated immediate total payments or acceptable and timely payment arrangements
- Collected customer payments following the payment due dates and Provided timely follow-up on payment arrangements
- Identified billing discrepancies and forwarded the information to the Discrepancy Specialist for investigation and resolution
- Received outbound and incoming calls to assist with rectifying accounts and obtained information from the caller to verify the accuracy.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Host, Server, Togo
T.G.I Fridays
12.2012 - 05.2013
- Greeted and seated guest in rotation
- Took guest orders, suggested drink and food specials on the floor as well as Togo orders
- Ran food orders throughout restaurant for myself, And my team
- Served as point-of-contact for resolving guest complaints or special requests.
- Server coach, trained other servers, shift lead making sure all duties are being done through the shift and at the end of shift
- Gave great customer service “Fridays service style “.
Education
Skills
- Customer Service/Relations
- Administrative Support
- Project Management
- Sales Management
- Team Management
- Building Rapport
- Issue Resolution
- Customer Support
- Social Perceptiveness
- Policy Understanding
Timeline
Hybrid Member Service Agent
Delta Community Credit Union
04.2023 - Current
Retail Associate/Cashier
Nike Factory Store
10.2022 - 01.2024
WFH Customer Service Representative
Progressive (insurance company)
08.2021 - 01.2022
Virtual Customer Care Professional
American Express
05.2019 - 07.2019
Customer Service Rep
FX1 Mobile
04.2019 - 05.2019
Lead Sales Consultant & Supervisor
Comcast
10.2016 - 04.2019
Cashier
Ikea
05.2016 - 09.2016
Customer Service Rep
Access Holdings
06.2013 - 05.2016
Host, Server, Togo
T.G.I Fridays
12.2012 - 05.2013
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