Renita Cooper
Waukegan,Illinois
Summary
Proven in enhancing guest relations and streamlining operations, I excelled at The Inn at Market Square, demonstrating exceptional time management and customer service skills. By fostering positive environments and efficiently managing front office duties, I contributed to significant improvements in client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Mario Tricoci Hair Salons And Day Spas
04.2020 - 07.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted visitors warmly, creating positive first impression of organization.
Assistant Manager
Citi Trends
07.2016 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Sales Associate
AKIRA, Harlem Irving Plaza
12.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
Front Desk Receptionist
The Inn at Market Square
10.2019 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted visitors warmly, creating positive first impression of organization.
- Streamlined check-in processes, reducing wait times for guests.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Event Coordinator
The Inn at Market Square
09.2017 - 10.2019
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Accurately calculated and processed expenses during and after events.
- Maintained status reports for client projects.
- Planned large-scale events such as trade shows, conferences and meetings.
- Led vendor negotiations to obtain cost-effective services and products.
- Developed strong relationships with clients through regular communication and excellent customer service, resulting in repeat business.
- Facilitated efficient registration processes at events by managing guest lists and coordinating check-in procedures.
- Assisted with venue selection processes, conducting site visits to assess suitability based on client requirements and budget constraints.
- Utilized social media platforms to promote events, generating significant online buzz and driving increased interest in organizational offerings.
- Provided on-site assistance during events, addressing any last-minute issues or concerns promptly and professionally.
- Coordinated with multiple vendors to ensure timely delivery of products and services for successful events.
- Collaborated with design teams to develop visually appealing event materials such as invitations, signage, and promotional materials.
- Contributed to the creation of comprehensive event proposals that consistently impressed potential clients and secured new contracts.
- Organized transportation arrangements for VIP guests attending high-profile events, ensuring a seamless experience from arrival to departure.
- Maintained detailed records of all aspects of each event project, allowing for streamlined coordination efforts among team members throughout the planning process.
- Assisted in the planning and execution of various fundraising events, contributing to increased funds raised for the organization.
- Brainstormed and implemented creative event concepts and themes.
- Trained and supervised event staff to complete tasks on time.
- Utilized social media to promote events and increase attendance.
Sales Associate
Dollar General Store
01.2017 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Key Holder
Citi Trends
07.2015 - 07.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
Sales Associate
Citi Trends
08.2013 - 08.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Warren Township High School
Gurnee, ILSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Verbal and written communication
- Office organization
- Front office management
- Initiative-taking
- Guest relations
Certification
- Event Planning and Coordination Certificate - Meeting Professionals International.
- ServSafe Food Handler's Certification
Languages
Spanish
Limited Working
Timeline
Front Desk Receptionist
Mario Tricoci Hair Salons And Day Spas
04.2020 - 07.2020
Sales Associate
AKIRA, Harlem Irving Plaza
12.2019 - 02.2020
Front Desk Receptionist
The Inn at Market Square
10.2019 - 10.2019
Event Coordinator
The Inn at Market Square
09.2017 - 10.2019
Sales Associate
Dollar General Store
01.2017 - 09.2017
Assistant Manager
Citi Trends
07.2016 - 02.2017
Key Holder
Citi Trends
07.2015 - 07.2016
Sales Associate
Citi Trends
08.2013 - 08.2014
- Event Planning and Coordination Certificate - Meeting Professionals International.
- ServSafe Food Handler's Certification
Warren Township High School
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