Renita Davenport
Bountiful,UT
Summary
I have great customer service skills, 16 plus years. It's all about Active listening communication and customer service. 4-5 years in collections. I'm on the committee. I do a lot of volunteer work.
Overview
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Account Resolution Specialist
Wells Fargo
Salt Lake City, UT
10.2022 - Current
- Oversaw credit card collections at Wells Fargo, ensuring timely resolutions. Guided customers through credit card payments and reinstatement options, enhancing customer satisfaction. Seeing the best options are the best options for them. Participated in community outreach committee to strengthen community relationships.
- Resolved customer account discrepancies to ensure accurate financial records.
- Analyzed customer inquiries to provide effective support and solutions.
- Collaborated with team members to streamline account resolution processes.
Front Desk Receptionist
Fairfield Inn & Suites
Layton, UT
09.2020 - Current
- Assisted guests with room access and ensured their needs were met during their stay.
- Greeted guests warmly and informed them about hotel services to enhance their experience.
- Answered phone calls promptly and addressed guest inquiries or concerns effectively.
- Answered phone calls promptly and resolved guest inquiries or concerns to maintain satisfaction.
Account Receivable Specialist
USI-Salt Lake City
Salt Lake City, UT
04.2022 - 08.2022
- Managed collection of past due invoices from contracts, improving cash flow and reducing overdue accounts.
- Processed customer invoices, ensuring timely billing accuracy to enhance customer satisfaction.
- Resolved customer payment discrepancies and inquiries effectively.
- Resolved customer payment discrepancies and inquiries, fostering positive relationships and improving payment turnaround.
Member Service Representative
AAA The Auto Club Group
Utah
01.2022 - 04.2022
- Ensured members maintained up-to-date memberships for uninterrupted roadside assistance.
- Resolved policy inquiries and service requests to enhance member satisfaction.
- Educated members on benefits and services to maximize their membership value.
- Assisted members with their membership and ensured they remained up to date to receive roadside assistance.
WFH
Lendio-Lehi
Lehi, UT
01.2021 - 04.2022
- Supported small businesses in accurately completing PPP loan applications, ensuring access to critical funding.
- Executed daily responsibilities with precision, contributing to overall operational effectiveness.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service-related challenges.
Credit Analyst
Citibank/Home Depot
Roy, UT
04.2019 - 08.2021
- Reviewed commercial account applications for Home Depot, OfficeMax, and Staples, ensuring compliance with credit standards.
- Evaluated loan applications and recommended approval or denial decisions.
- Reviewed applications for commercial accounts at Home Depot, OfficeMax, and Staples.
- Collaborated with cross-functional teams to develop and implement credit policies and procedures, enhancing risk management.
Sales Representative
Progrexion-Salt Lake City
Salt Lake City, UT
11.2020 - 03.2021
- Assisted clients in navigating credit repair options to empower informed financial decisions.
- Managed customer inquiries and resolved issues promptly and professionally.
- Educated customers on products and services to improve product knowledge and decision-making.
- Credit compare company Assisted clients in understanding credit repair options.
Collections Representative
Exeter Finance LLC
Layton, UT
09.2017 - 09.2017
Education
Health Science - Associate
Eagle Gate College
Layton, UTGeneral Studies
Benlomond
Ogden, UT 08.1996 - 08.2000
Skills
- Account reconciliation
- Balance sheet reconciliation
- General Ledger Accounting
- Accounts receivable
- Accounts Payable
- Client invoicing
- Payment processing
- Dispute resolution
- Financial analysis
- Credit Analysis
- General Ledger Reconciliation
- Financial Report Writing
- Financial concepts
- IRA planning
- Computer literacy
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Access
- Databases
- Tableau
- Workday
- CRM systems
- CRM software
- CRM system proficiency
- Data entry
- Task prioritization
- Time management
- Issue tracking
- Software troubleshooting
- Attention to detail
- Customer service
- Customer support
- Customer communication
- Customer retention
- Inside sales
- Banking
- Leadership
- Negotiation
- Conflict management
- Office Management
- Productivity software
- Typing
- Analysis skills
- Compliance knowledge
- Transaction processing
- Talent acquisition
- Live chat
- Work ethic
- Retirement planning
- Analysis skills
- Compliance knowledge
- Transaction processing
- Customer retention
- Work ethic
- Financial Report Writing
- Talent acquisition
Certification
Driver's License
Timeline
Account Resolution Specialist
Wells Fargo
10.2022 - Current
Account Receivable Specialist
USI-Salt Lake City
04.2022 - 08.2022
Member Service Representative
AAA The Auto Club Group
01.2022 - 04.2022
WFH
Lendio-Lehi
01.2021 - 04.2022
Sales Representative
Progrexion-Salt Lake City
11.2020 - 03.2021
Front Desk Receptionist
Fairfield Inn & Suites
09.2020 - Current
Credit Analyst
Citibank/Home Depot
04.2019 - 08.2021
Collections Representative
Exeter Finance LLC
09.2017 - 09.2017
General Studies
Benlomond
08.1996 - 08.2000
Health Science - Associate
Eagle Gate College