Renita Felton
Merrillville,Indiana
Summary
Retail management professional with a proven track record of exceeding sales targets. Utilizes financial and marketing expertise to inform purchasing and merchandising strategies. Proactively addresses customer concerns and optimizes policies to enhance customer loyalty and drive revenue.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
Acuantia LLC Dba Tank
06.2024 - Current
- Ensured compliance with store procedures through effective inventory and cash control management.
- Maximized sales and reduced shrinkage by delivering exceptional customer service.
- Coached sales associates on product knowledge and selling techniques, boosting customer satisfaction ratings.
- Supervised store employees in a dynamic environment with proactive communication and feedback.
- Reconciled daily sales transactions, achieving accurate revenue log balances.
- Maintained optimal product levels and organized backroom to support efficient ordering and stock rotation.
- Promoted store programs and standards, ensuring quality, safety, and cleanliness.
- Cultivated strong client relationships through effective issue resolution and communication skills.
Store Manager
Gordon Food Service
10.2022 - 05.2024
- Achieved sales growth by minimizing shrinkage and enhancing customer service quality.
- Trained associates on products, increasing customer satisfaction significantly.
- Effectively managed a fast-paced store environment with proactive staff communication.
- Displayed new products prominently through strategic merchandising efforts.
- Ensured accurate financial records by reconciling daily sales transactions consistently.
- Implemented opening and closing procedures for point of sale operations seamlessly.
- Crafted store schedules based on anticipated customer traffic and employee skills.
- Maintained optimal inventory levels through efficient stock control and backroom organization.
District Training Store Manager
Dollar General
01.2017 - 10.2022
- Established a succession planning framework by training Number associates for leadership positions.
- Leveraged analytics to drive informed decision-making and business improvements.
- Conducted recruitment processes and implemented a mentoring program to enhance employee engagement.
- Supervised senior marketing and sales personnel, optimizing team performance.
- Defined employee performance goals and provided actionable feedback for success.
- Cultivated strong interpersonal relationships to elevate company morale and retention rates.
- Created detailed operational plans aligned with organizational guidance.
- Monitored location operations, ensuring adherence to successful business strategies.
Assistant Manager
Sears Holdings Inc
11.2014 - 01.2017
- Cultivated repeat business through exceptional customer service.
- Maintained accurate inventory counts, addressing discrepancies and forecasting needs.
- Provided hands-on assistance to customers, assessing preferences and staying informed on trends.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Supervised daily operations to achieve performance, quality, and service standards.
- Organized and oversaw assignments, driving operational excellence across departments.
- Controlled departmental resources to ensure compliance with industry standards and regulations.
- Established employee performance goals, delivering feedback to facilitate achievement.
Customer Service Supervisor
THX Companies/ Homegoods
04.2011 - 11.2014
Assistant Manager
Walmart
09.2004 - 05.2013
Education
Associates of Business Administration - undefined
Illinois State University
01.1991
High School Diploma - Business Administration And Management
DuSable High School
Chicago, IL06.1989
Skills
- Results-oriented challenge management
- Budgeting expertise
- Store operations management
- Leadership and coaching
- Strategic planning initiatives
- Mentoring and training programs
- Inventory control
- Financial management operations
- Retail inventory strategies
- Sales tactics development
- Efficiency optimization
- Policy formulation and adherence
- Hiring and recruitment processes
- Effective communication
Activities
- Volunteer at Chicago Food Depository
- Volunteer at Salvation Army
Interests
Retail Management
Certification
Forklift Certification
Food License Certification
Timeline
Store Manager
Acuantia LLC Dba Tank
06.2024 - Current
Store Manager
Gordon Food Service
10.2022 - 05.2024
District Training Store Manager
Dollar General
01.2017 - 10.2022
Assistant Manager
Sears Holdings Inc
11.2014 - 01.2017
Customer Service Supervisor
THX Companies/ Homegoods
04.2011 - 11.2014
Assistant Manager
Walmart
09.2004 - 05.2013
Associates of Business Administration - undefined
Illinois State University
High School Diploma - Business Administration And Management
DuSable High School