Renita Fleming
Racine,WI
Summary
Reliable professional with a strong foundation in customer service and retail. Proven ability to maintain organized merchandise displays while collaborating effectively with team members to enhance customer satisfaction in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Stocker
Ross Dress For Less
Green Bay, WI
07.2026 - Current
- Unloaded, received, and organized merchandise shipments to ensure quick availability for customers.
- Stocked merchandise throughout the sales floor while maintaining organized and visually appealing displays.
- Replenished inventory and ensured products were properly sized, tagged, and placed in their designated areas.
- Maintained clean, organized, and safe stockroom and sales floor, contributing to a positive shopping environment.
- Worked efficiently in a fast-paced retail environment while meeting daily stocking and operational needs.
- Assisted customers with locating merchandise and provided friendly customer service.
- Followed company procedures for merchandise handling, inventory organization, and loss prevention.
- Collaborated with team members to streamline truck processing, stocking, and recovery efforts.
Customer Service Representative
Consumer Cellular
06.2020 - 07.2021
- Delivered friendly and professional customer service, addressing questions and effectively resolving account and service concerns.
- Assisted customers with selecting mobile phones, plans, and services based on their individual needs.
- Assisted customers with device setup, activation, upgrades, and basic troubleshooting.
- Explained wireless plans, features, pricing, and promotions clearly and accurately.
- Processed transactions, account changes, payments, and service requests while maintaining accuracy.
- Guided customers in understanding devices and navigating basic features and functionality for enhanced user experience.
- Maintained a professional and welcoming environment while handling multiple customers and tasks.
- Collaborated with team members to achieve customer service and sales goals, fostering a supportive team environment.
- Protected customer information and followed company policies and procedures.
Sales Associate
The Refinery
03.2018 - 03.2020
- Delivered friendly, personalized customer service and effectively addressed product inquiries to ensure customer satisfaction.
- Assisted customers in selecting merchandise tailored to their needs and preferences, enhancing their shopping experience.
- Processed purchases and handled transactions accurately.
- Maintained an organized, clean, and visually appealing sales floor.
- Restocked merchandise and maintained proper product displays.
- Worked with team members to meet sales and customer service goals.
- Created a welcoming shopping atmosphere while upholding a professional demeanor, contributing to a positive store environment.
Education
High School -
Green Valley High School
Las Vegas, NV05-2018
Skills
- Merchandising strategies
- Customer service excellence
- Cash handling
- Data entry (10-key)
- Financial record keeping
- Microsoft Outlook proficiency
Personal Information
- Title: Reliable Retail & Customer Service Professional
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License
Timeline
Stocker
Ross Dress For Less
07.2026 - Current
Customer Service Representative
Consumer Cellular
06.2020 - 07.2021
Sales Associate
The Refinery
03.2018 - 03.2020
High School -
Green Valley High School