Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renita Golden

Memphis,Tennessee

Summary

I am the lead over the training department for this shift. Anyone who comes here for employment have to come through this department before coming out on the warehouse floor. I make sure the the employee has everything that's needed to be successful here at Nike.

Overview

9
9
years of professional experience

Work History

Lead

Nike
08.2020 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Customer Service Rep

Asurion Call Center
06.2018 - 08.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Specialist

Dr Edwards Dental Offic
03.2014 - 06.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

GED -

Middleton High School
Middleton, TN
09.1992

Skills

I am

Timeline

Lead

Nike
08.2020 - Current

Customer Service Rep

Asurion Call Center
06.2018 - 08.2020

Customer Service Specialist

Dr Edwards Dental Offic
03.2014 - 06.2017

GED -

Middleton High School

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Renita Golden