Renita Gool
Seffner,FL
Summary
Dynamic professional with extensive experience in customer service and warehouse operations. Proven ability to enhance customer satisfaction through effective organizational skills and team collaboration. Demonstrated success in streamlining processes to improve operational efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Wawa
Seffner, Florida
11.2022 - Current
- Assisted customers with product inquiries and special requests.
- Operated cash register and processed transactions efficiently.
- Maintained cleanliness and organization of the service area.
- Collaborated with team members to ensure smooth operations.
- Handled customer complaints with professionalism and empathy.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Warehouse Associate
Amazon
Ruskin, FL
09.2021 - 06.2022
- Operated warehouse equipment to transport and organize inventory efficiently.
- Received, sorted, and stored incoming shipments in designated areas.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Handled hazardous materials safely following prescribed regulations.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
Daycare Assistant
Baptist Child Care Center-Detroit
Detroit, Michigan
10.2019 - 09.2020
- Assisted in daily care and supervision of children ages infant to preschool.
- Maintained a clean and safe environment in classrooms and play areas.
- Communicated effectively with parents regarding children's progress and needs.
- Monitored children's behavior, addressing conflicts and promoting positive interactions.
- Supported special needs children by providing individualized attention and care.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Enforced rules to teach good manners and maintain safe environment.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and enforced positive strategies to encourage good behavior.
- Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
- Secured indoor and outdoor premises to protect children.
- Attended to lunch periods to help children open food packages and monitor activities
- Recorded child behavior, food, and medication information for supervisors.
- Dressed children and changed diapers.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Valet Greeter
Standard Parking
Detroit, Michigan
02.2012 - 08.2016
- Assisted guests with luggage and provided excellent customer service.
- Parked vehicles efficiently in designated areas to optimize space usage.
- Monitored vehicle flow and maintained organized parking areas throughout shifts.
- Operated valet software to track vehicle keys and customer information securely.
- Conducted routine inspections of parked vehicles for safety and security compliance.
- Responded promptly to guest inquiries, enhancing overall guest experience quality.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Followed company policies related to guest satisfaction standards and procedures.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
- Processed payments using credit card terminals or cash registers as necessary.
- Assigned numbered tags to customers and vehicles.
Education
High School Diploma -
Northern High School
Detroit, MI06-2006
Skills
- Customer service
- Cash handling
- Transaction processing
- Product knowledge
- Complaint resolution
- Team collaboration
- Safety compliance
- Effective communication
- Problem solving
- Organizational skills
- Quality control
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Service Associate
Wawa
11.2022 - Current
Warehouse Associate
Amazon
09.2021 - 06.2022
Daycare Assistant
Baptist Child Care Center-Detroit
10.2019 - 09.2020
Valet Greeter
Standard Parking
02.2012 - 08.2016
High School Diploma -
Northern High School