Summary
Overview
Work History
Education
Skills
Timeline
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Renita Hayes

Seffner,FL

Summary

Experienced leader with a strong background in managing complex projects, achieving strategic goals, ensuring high standards, are aligning

with the organizational goals. commitment to excellence, while overseeing patient care and guiding teams to achieve optimal clinical outcomes, with a Strong focus on team collaboration and adaptability to evolving all healthcare needs.

Overview

15
15
years of professional experience

Work History

Clinical Nursing Supervisor

USFTGP
07.2023 - Current


  • Supported nursing staff in implementing care plans and monitoring patient progress.
  • Learn and utilized electronic health record systems for accurate documentation.
  • Participate in training sessions to enhance clinical knowledge and skills development.
  • Contributed to daily operations by managing inventory of medical supplies effectively.
  • Collaborated with healthcare team to ensure continuity of care for patients.
  • Implement ongoing education programs for the clinical staff, fostering a continuous learning environment that enhanced overall clinical competence.
  • Optimize workflow efficiency within the unit through strategic delegation, task prioritization, and resource allocation.
  • Conducted performance evaluations of nursing staff, providing constructive feedback and identifying opportunities for professional growth.
  • manage medical supplies, ensuring adequate stock levels without wastage or excess expenditures on resources.
  • Developed and implemented outreach strategies to engage diverse community groups.
  • Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.

Nrcma

TGH Urgent Care
09.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Work effectively in a fast-paced environments.
  • working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Conducted routine laboratory tests, maintaining accuracy in results to support diagnostic processes.
  • Managed patient records using electronic health record systems, ensuring compliance with privacy regulations.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.

Case Manager

Humana Home Advantage
10.2018 - 09.2019
  • Facilitated client assessments to identify needs and develop tailored service plans.
  • Coordinated multidisciplinary team meetings to ensure comprehensive care for clients.
  • Monitored client progress and adjusted support services based on evolving needs.
  • Advocated for clients' rights and access to resources within various community programs.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Nrcma

BayCare
09.2016 - 10.2018
  • Assisted healthcare providers with patient examinations and procedures, ensuring a smooth workflow.
  • Maintained accurate medical records and updated electronic health systems for compliance.
  • Streamlined patient flow by efficiently managing front-office tasks such as appointment scheduling and answering phones.
  • Maintained strict adherence to HIPAA regulations while handling sensitive patient information for charting purposes or appointment scheduling.
  • Coordinated referrals to specialists or other healthcare providers as directed by physicians to facilitate comprehensive patient care.
  • Contributed to team success by cross-training in various clinical areas to provide coverage when needed.

Facility Liaison

Sunrise ALF
09.2015 - 09.2016
  • Facilitated communication between departments to enhance collaboration and streamline operations.
  • Developed training materials for new team members, improving onboarding efficiency and knowledge retention.
  • Analyzed feedback from stakeholders to identify areas for process improvement and implement strategic solutions.
  • Coordinated project timelines and deliverables, ensuring alignment with organizational goals and objectives.
  • Conducted regular meetings with cross-functional teams to discuss progress, challenges, and resource needs.
  • Managed stakeholder relationships, fostering trust and promoting open dialogue for project success.
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.

Nrcma

Ready Nurse
12.2014 - 12.2015
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Conducted rounds with medical staff to promote improved understanding between patients, nursing staff and medical staff to support continued quality of communication and care.
  • Administered medications and treatments according to established protocols, ensuring patient safety and care quality.
  • Educated patients and families on treatment plans, promoting understanding and compliance for improved health results.
  • Identified opportunities for process improvements within each department, implementing changes that resulted in greater efficiency and improved patient experiences.
  • Collaborated with other departments and medical staff to support provision of highest standard for total patient care.

Dme Care Coordinator

Wellcare Home Health Care
12.2014 - 10.2015
  • Coordinated care plans among multidisciplinary teams to enhance patient outcomes.
  • Facilitated communication between patients, families, and healthcare providers to ensure comprehensive support.
  • Implemented patient-centered strategies that improved service delivery and engagement.
  • Analyzed patient data to identify trends and recommend process improvements for efficiency.
  • Developed and maintained referral networks to streamline access to necessary services.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Improved communication among healthcare providers, streamlining the coordination of services for patients.

Education

Associate Of Applied Science - Nursing

Ultrasound Diagnostic
Dallas, TX
11.2001

High School Diploma -

Chamberlain High School
Tampa, FL
06.1998

Skills

  • Clinical leadership
  • Compassionate care
  • Care coordination
  • Patient care
  • Patient education
  • EMR systems
  • Performance improvement
  • Teamwork and collaboration
  • Problem-solving
  • Organizational skills
  • Active listening
  • Effective communication
  • Relationship building
  • Team building
  • Quality improvements
  • Conflict resolution
  • Analytical thinking
  • Goal setting
  • Practice standards implementation
  • Care quality assessments

Timeline

Clinical Nursing Supervisor

USFTGP
07.2023 - Current

Nrcma

TGH Urgent Care
09.2019 - Current

Case Manager

Humana Home Advantage
10.2018 - 09.2019

Nrcma

BayCare
09.2016 - 10.2018

Facility Liaison

Sunrise ALF
09.2015 - 09.2016

Nrcma

Ready Nurse
12.2014 - 12.2015

Dme Care Coordinator

Wellcare Home Health Care
12.2014 - 10.2015

Associate Of Applied Science - Nursing

Ultrasound Diagnostic

High School Diploma -

Chamberlain High School

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Renita Hayes