Summary
Overview
Work History
Education
Skills
Timeline
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Renita Howell

Baltimore,MD

Summary

Proactive Manager with 15+ yrs expertise in management, hiring/recruiting, customer and employee relations. Dedicated customer service professional. Excellent team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and vendors. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Assist Residential Manager

Springwell Senior Living Community
Baltimore, Maryland
06.2015 - 03.2019
  • Managed day-to-day operations, intake of incoming residents, room assignments,
  • Assigned schedules and specific tasks to workers for adequate shift coverage.
  • Monitored staff for performance, professionalism and service quality.
  • Entered data, maintained departmental records in company database and generated reports.
  • Proved successful work within tight deadlines in fast-paced atmosphere.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Assisted executive leaders in decision-making procedures by creating monthly reports to advise directors on corrective actions and improvements.
  • Received and responded to letters, emails, telephone calls and in-person interactions.
  • Coached staff through day-to-day work, complex problems and resolved employment-related disputes.

Hiring and Recruiting Manager

Peace Of Mind Care, Inc.
Baltimore, Maryland
02.2007 - 06.2014
  • Review resumes and employment applications; interview applicants to evaluate work history and other qualifications.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Coordinated ongoing training and personal development classes for staff members.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Approved regular payroll submissions for employees.

Assistant Coordinator

Penn Optical Vision Care
Baltimore, MD
03.2003 - 07.2007
  • Updated documentation and reports with financial information.
  • Managed, developed and trained staff, established/monitored goals and conducted performance reviews.
  • Improved customer satisfaction scores through superior conflict resolution and problem-solving skills.
  • Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Managed supervisor itinerary, appointments and scheduling procedures.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of department processes.
  • Delegated tasks to 15+ team members.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Aided colleagues, managers and customers through regular communication and assistance.

Admissions/Coordinator Assistant

Sinai Hospital Of Baltimore
Baltimore, MD
11.1996 - 01.2002
  • Prepared and processed more than 75+ patients a week.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Provided personalized services to inpatient and outpatient procedures.
  • Scheduled patient procedures in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff and processing payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Assign rooms according to patient procedures with bed control.

Education

Associate of Arts - Communication

Morgan State University
Baltimore, MD

Applied Psychology

Oral Roberts University
Tulsa, OK

Skills

  • Office Management
  • Hiring/Termination/Exit Interviews
  • Employee Performance Evaluations
  • Staff Training and Job Placement
  • Dispute Mediation and Disciplinary Procedures
  • Task Prioritization
  • Enthusiastic Team Player
  • Superior Customer Service Satisfaction
  • Issue and Complaint Resolution
  • Excellent Attention To Detail
  • Document and Records Management
  • Establishing and Maintaining Customer Relationships
  • Proficient in Microsoft Office/Excel/Word/Powerpoint

Timeline

Assist Residential Manager

Springwell Senior Living Community
06.2015 - 03.2019

Hiring and Recruiting Manager

Peace Of Mind Care, Inc.
02.2007 - 06.2014

Assistant Coordinator

Penn Optical Vision Care
03.2003 - 07.2007

Admissions/Coordinator Assistant

Sinai Hospital Of Baltimore
11.1996 - 01.2002

Associate of Arts - Communication

Morgan State University

Applied Psychology

Oral Roberts University

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Renita Howell