Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renita Lewis

McKinney,TX

Summary

Knowledgeable Desired Position with solid foundation in customer service and problem resolution. Proven track record of improving customer satisfaction through effective communication and efficient service. Demonstrated ability to handle high volumes of inquiries while maintaining positive attitude and attention to detail.

Overview

33
33
years of professional experience

Work History

Service Representative

AT&T
09.2002 - 06.2024
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.


*I was a lead service representative who assisted other service representatives with questions and handled escalations for customers as well. In this position of lead service representative, I also trained and developed other service representatives.

Revenue Management Representative

AT&T
01.1997 - 01.2000
  • Took inbound calls as well as making outbound calls in order to assist customers on payment arrangements. Worked TRFU screens to follow up for payments and made decisions to continue or discontinue this customer service based on the cudtomer’s payment history.

Phone Operator

AT&T
01.1991 - 12.1996
  • Directory Assistance Operator took inbound calls from customers, who needed phone numbers or addresses.

Education

Midwestern State University
Wichita Falls, TX

Skills

In the years 2000-2004, I was a service representative at the Local Service center and I issued interconnection orders in order for port requests to be able sent in by clecs I issued orders to install T3s, T1s and trunks, as well as disconnrcts I worked large projects as well when requested by customer I also took inbound calls as well as outbound calls


2004-2006 I worked in Telecom where I issued order to port numbers to AT&T from areas that were not AT&T I also took inbound and outbound calls


2007-2015 Worked at Access Service Center issuing switched orders I issued T1 orders as well as trunks, and was responsible for working large projects as well I also was responsible for working with customers in getting theor projects set up as well as assigning those projects to other representatives Also took inbound calls and made outbound ones


2016-2024 Worked in local service center where I issued basic and complex port orders I worked projects as well and worked with the customers in getting their projects set up I also took inbound calls and made outbound ones I was also in role as lead, in which I handled escalations with customers and helped representatives with questions and also trained as well

Timeline

Service Representative

AT&T
09.2002 - 06.2024

Revenue Management Representative

AT&T
01.1997 - 01.2000

Phone Operator

AT&T
01.1991 - 12.1996

Midwestern State University

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Renita Lewis