Renita Norman
Portsmouth,VA
Summary
Accomplished Administrator with a proven track record in enhancing client career development through evidence-based counseling and strategic career planning. Excelled in database management and critical thinking, significantly improving program outcomes. Leveraged personal development sessions and community. involvement to foster client success. Notably increased student satisfaction and success rates during tenure with the United States Navy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Navy Career Counselor/ Administrator
United States Navy, USN
09.2003 - Current
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized career plans.
- Developed and facilitated group training sessions for increased social support and skill-building opportunities.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Participated in ongoing professional development trainings to remain current on best practices within the career counseling field.
- Evaluated program effectiveness by tracking key performance indicators related to client outcomes and satisfaction levels.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the administrative field.
- Maintained confidentiality of records relating to clients' personal information.
- Guided clients in developing skills and strategies for dealing with career related problems.
- Enhanced student career development by conducting individual counseling sessions and group workshops.
- Established strong partnerships with local employers, increasing job opportunities for students and graduates.
- Developed and implemented comprehensive career guidance programs, resulting in improved student satisfaction and success rates.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed company schedule to coordinate calendar and arrange travel.
- Generated reports to suggest corrective actions and process improvements.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Maintained personnel records and updated internal databases to support document management.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Developed career and education plans based on individual needs.
Education
Exercise Health Science - Health And Fitness
American Public University System
Charles Town, WVSkills
- Employment Opportunities
- Referral Services
- Personal Development Sessions
- Self-Directed Mindset
- Community Involvement
- Instructional Methods
- Database Management
- Assessments
- Test Proctoring
- Workshop Development
- Learning Strategies
- One-On-One Counseling
- Individual Counseling
- Critical Thinking
- Problem-Solving Skills
- Career Advising
- Career Counseling
- Career Development
- Professional Development Training
Certification
- Salesforce Administrator Training
- B -Force Accelerator graduate
Timeline
Navy Career Counselor/ Administrator
United States Navy, USN
09.2003 - Current
Exercise Health Science - Health And Fitness
American Public University System