Summary
Overview
Work History
Education
Skills
Related Experience - Customer Relations
Timeline
Generic

DIAWNNA A.L. YOUNG

Brooksville

Summary

Security professional with strong experience in maintaining safe environments and preventing unauthorized access. Demonstrated ability to handle emergencies calmly and efficiently while collaborating with team members to achieve security goals. Reliable and adaptable, showcasing proficiency in surveillance, incident reporting, and conflict resolution.

Overview

9
9
years of professional experience

Work History

Unarmed Security Guard

Sentry
12.2022 - Current
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
  • Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
  • Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Participated in ongoing security training to stay updated on best practices and emerging threats, improving personal and team effectiveness.
  • Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
  • Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.

Production Supervisor

Mysdefined Roots Apparel
09.2020 - Current
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
  • Streamlined communication between departments, fostering a collaborative work environment for efficient problemsolving.
  • Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Negotiated with suppliers to secure cost-effective materials without compromising on quality.
  • Achieved on-time shipments goal by empowering employees to continued success.

Barista

HMS HOST(Starbucks)
02.2020 - 05.2020
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Used POS system to accurately enter orders and process payments.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Assistant Teacher

Discovery Point
08.2019 - 01.2020
  • I assisted with the everyday task of activities and responsibilities to care for the children
  • Assisted with the planning and implementation of special events such as holiday celebrations or parent-teacher conferences, enhancing community engagement.
  • Monitored children''s emotional well-being, intervening when necessary to address conflict resolution or provide comfort during challenging situations.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and maintain state certification requirements.
  • Supported lead daycare provider in maintaining a safe and nurturing environment for children, fostering positive social interactions.
  • Ensured compliance with safety protocols in all aspects of the facility, including cleanliness standards and emergency procedures implementation.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Read stories, sang songs and facilitated creative play.
  • Assisted in potty training and toilet hygiene.
  • Promoted learning and social development through structured and unstructured playtime.

Host/Hostess/Groundskeeper

Busch Gardens
11.2017 - 02.2018
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • I greeted individuals as they entered various areas inside of the amusement park
  • I also kept designated areas clean and safe for the visitors.
  • Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.
  • Cultivated a positive work environment through effective communication with team members and supervisors.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Shampoo Assistant/Receptionist

Mysdefined Roots Natural Hair Gallery
11.2015 - 07.2017
  • Increased client retention by building strong rapport and addressing individual needs.
  • Provided exceptional customer service by greeting clients warmly and addressing inquiries promptly.
  • Assisted stylists in preparing clients for various treatments, ensuring a smooth workflow.
  • Enhanced customer satisfaction by providing thorough hair washes and scalp massages.
  • Maintained a clean and organized work area, contributing to a positive salon environment.
  • Managed inventory of shampoo products, ensuring adequate supplies for daily operations.
  • Contributed to health and safety of customers and staff by closely following health department regulations for sanitation and disinfection.
  • Handled administrative tasks such as answering phones, booking appointments, and processing payments efficiently.

Education

High School Diploma -

Dutch Fork High School
Irmo, S.C.
01.2017

Skills

  • OSHA Safety Standards

  • Social Skills

  • Thinking Skills

  • Listening Skills

  • Reading Skills

  • Math Skills

  • Written Communication Skills

  • Communication Skills

  • Leadership Skills

  • Fax Machines

  • Copiers

  • Scanners

  • Calculators

  • Cash Register Operating Machines

  • Crowd control

  • Patrolling techniques

  • Self-defense tactics

  • Facility security

  • Fire prevention

  • Incident reporting

  • Report preparation

  • Teamwork and collaboration

  • Emergency response

  • Armed security guard certification

  • Emergency response coordination

  • CPR certified

  • First aid certified

  • First aid administration

  • Reliable and responsible

  • Honest and dependable

  • Security camera monitoring

  • Professional demeanor

  • Keen observer

  • Active listening

  • Physical stamina

  • Detailed activity logs

  • Attentive and observant

  • Premises patrol

  • CCTV monitoring

  • Maintaining confidentiality

  • Security equipment operation

  • Property patrol

  • Building security

  • Crime prevention strategies

  • Physical fitness

  • Loss prevention tactics

  • Law enforcement collaboration

  • Security inspection

  • Alarm system monitoring

  • Entrance monitoring

  • Building patrol

Related Experience - Customer Relations

  • Developed a successful, professional approach to providing top quality customer service, consistently applying these principles:
  • Create an atmosphere that encourages the customer to freely express complaints and concerns;
  • Thoroughly research the potential solutions to the customers' problem;
  • Get feedback to be sure the customer in fact, is satisfied with the results.

Timeline

Unarmed Security Guard

Sentry
12.2022 - Current

Production Supervisor

Mysdefined Roots Apparel
09.2020 - Current

Barista

HMS HOST(Starbucks)
02.2020 - 05.2020

Assistant Teacher

Discovery Point
08.2019 - 01.2020

Host/Hostess/Groundskeeper

Busch Gardens
11.2017 - 02.2018

Shampoo Assistant/Receptionist

Mysdefined Roots Natural Hair Gallery
11.2015 - 07.2017

High School Diploma -

Dutch Fork High School

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DIAWNNA A.L. YOUNG