Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

RENITA SCOTT

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

25
25
years of professional experience

Work History

Tax Associate

Intuit Inc.
Baltimore, MD
01.2022 - 04.2022


  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Offered clients recommendations to reduce tax liabilities.
  • Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Facilitated communication between clients and tax authorities.
  • Provided information about available products and services to clients, resulting in increased business opportunities.

Office Manager

Baltimore City Health Department
Baltimore, MD
08.2020 - 01.2021
  • Solicited vendor quotes to determine optimal material purchase pricing
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation
  • Increased office organization by developing filing systems and customer database protocols
  • Enhanced customer satisfaction ratings by resolving account issues efficiently
  • Handled scheduling and managed timely and effective allocation of resources and calendars
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
  • Collaborated closely with Cov-19 Assistant Deputy Director to effectively smooth and improve office operations
  • Monitored office inventory to maintain adequate supply levels and order products
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives
  • Updated employee paperwork
  • Excellent Oral and Written Communication

Pre-K Tutor

AMERICORPS MARYLAND
Baltimore, MD
08.2018 - 12.2018
  • Attended training and development courses to improve service offerings
  • Established reading goals and mapped out educational journeys for students showing literacy progress
  • Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons
  • Attended students in the classroom, study area and home environments to maximize support
  • Tested students' knowledge to determine skill level and provided new learning tools to advance language mastery
  • Created effective tutoring sessions by working closely with students to ascertain literacy goals and expectations
  • Worked closely with students in grades Pre-K, helping to develop math, reading and writing skills
  • Supported students by identifying and addressing specific concerns
  • Guided students through various steps in the writing process including, brainstorming, researching, outlining, writing, revising and publishing
  • Liaised with other education professionals to tailor tutoring sessions around exam preparation and strategies.

Volunteer Coordinator

AMERICORPS
Crownsville, Maryland
07.2017 - 07.2018
  • Covered vacancies in key roles and assignments when volunteers were absent or unavailable
  • Followed up with staff and managers to assess volunteer needs and opportunities
  • Matched volunteers with open positions based on individual strengths and knowledge
  • Represented volunteers and advocated volunteer programs at company-wide meetings
  • Solicited feedback from staff and volunteers to improve existing programs
  • Enhanced volunteer performance through incentivized goals
  • Helped define mission and standards for volunteer staff by collaborating with special committees and organization leadership
  • Oversaw volunteer logistics, including schedule, inventory and transportation management
  • Wrote, implemented and enforced volunteer program policies, procedures, and standards
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning
  • Selected, trained and mentored over 20 volunteers
  • Excellent Oral and Written Communication

Operations Supervisor

UNIVERSITY OF BALTIMORE
Baltimore, MD
09.2011 - 12.2017
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as gym memberships, accounts receivable correspondence, or other material
  • Operated office equipment, such as fax machines, copiers, or phone systems and arranged for repairs when equipment malfunctions
  • Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
  • Trained, mentored and motivated employees to maximize team productivity
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders
  • Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations
  • Adhered to operational schedules by monitoring weekly performance indicators
  • Motivated employees to share ideas and feedback
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.

Program Support Assistant Intern

AFFAIRS LEARNING UNIVERSITY
Washington DC
08.2016 - 09.2016
  • Comprehensive office administrative assistance to the Department of Veteran Affairs Learning Center
  • Coordinated meetings, program support assistant for a variety of administrative, clerical and budgetary duties using SharePoint
  • Managed correspondence by receiving, assessing, routing and handling incoming and outgoing materials such as controlled or routine correspondences, reports, memorandums, and other forms of written communication
  • Managed calendar and meetings for Supervisors and Staff
  • Referred and interacted with persons within and outside the immediate organizational unit including staff of federal organizations, private industry, and the general public
  • Collaborated with social workers to support veterans
  • Educated veterans on various resources, services and programs to maximize care
  • Excellent Oral and Written Communication

Office Assistant

COMMUNITY COLLEGE OF BALTIMORE COUNTY
Baltimore, MD
09.2007 - 06.2011
  • Resolved customer complaints or answer customers' questions regarding policies and procedures
  • Implemented corporate or departmental policies, procedures, and service standards in conjunction with management
  • Created, maintained, and entered information into databases
  • Operated office equipment, such as fax machines, copiers, or phone systems and arranged for repairs when equipment malfunctions
  • Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, maintaining documents, such as correspondence or other material
  • Scheduled and confirmed appointments for students, staff, and supervisors.

Assistant, Assisted Living Manager

J.R. INC
Baltimore, MD
06.1994 - 09.2007
  • Research methodology
  • Healthcare management, coordinated projects, communication between patients, family members, medical and administrative staff
  • Excellent Oral and Written Communication
  • Reviewed financial statements, medical terminology, electronic health record management, home health aide
  • Determined staffing requirements, interviewed, hired and trained new employees
  • Coordinated meetings, managed staff, preparing work schedules, and assigning specific duties
  • Adhered to local, state and federal laws, regulations and statutes
  • Accounts Payable/Accounts Receivable
  • Collected and transported infectious or hazardous waste in closed containers for sterilization or disposal, in accordance with applicable law, standards, or policies
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes
  • Assisted operations for organization, providing direct support to employees and customers.

Education

MA: PUBLIC - ADMINISTRATION, HEALTH SYSTEMS MANAGEMENT

University of Baltimore
2017

BS - BUSINESS ADMINISTRATION, HUMAN RESOURCE MANAGEMENT

University of Baltimore
2014

Skills

  • Excellent Oral and Written Communication
  • Database Management
  • Customer Relations
  • Training and Coaching
  • Budgetary Planning
  • Invoicing and Billing
  • Vendor Management
  • Microsoft Office
  • Tax Associate I
  • Accounts Payable and Receivable
  • Event Coordination
  • Senior Leadership Support
  • Scheduling and Calendar Management
  • Medical Terminology
  • Detailed Documentation
  • Client Records Review

Affiliations

Member, University of Baltimore Alumni Association Member, Community College of Baltimore County Alumni Association

Timeline

Tax Associate

Intuit Inc.
01.2022 - 04.2022

Office Manager

Baltimore City Health Department
08.2020 - 01.2021

Pre-K Tutor

AMERICORPS MARYLAND
08.2018 - 12.2018

Volunteer Coordinator

AMERICORPS
07.2017 - 07.2018

Program Support Assistant Intern

AFFAIRS LEARNING UNIVERSITY
08.2016 - 09.2016

Operations Supervisor

UNIVERSITY OF BALTIMORE
09.2011 - 12.2017

Office Assistant

COMMUNITY COLLEGE OF BALTIMORE COUNTY
09.2007 - 06.2011

Assistant, Assisted Living Manager

J.R. INC
06.1994 - 09.2007

MA: PUBLIC - ADMINISTRATION, HEALTH SYSTEMS MANAGEMENT

University of Baltimore

BS - BUSINESS ADMINISTRATION, HUMAN RESOURCE MANAGEMENT

University of Baltimore

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